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AyeCode Connect not connecting

This topic contains 10 replies, has 4 voices, and was last updated by  Stiofan O’Connor 4 years, 8 months ago.

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  • March 24, 2020 at 5:06 pm #536534

    markwww
    Expired Member
    Post count: 8

    I have installed AyeCode Connect and signed in to my AyeCode account. When I click the connect button, it comes back with the error “We could not connect your website. Please try again later.” I have WP Easy Updates installed. Please can you tell me what I’m doing wrong?

    March 24, 2020 at 6:48 pm #536560

    Alex Rollin
    Moderator
    Post count: 27815

    Is the site in maintenance mode?

    If it is, try disabling and retry.

    If that isn’t the issue please write back with WP Admin credentials in a private reply so we can check on the issue. We will also check on it from this side, too while you gather credentials.

    March 25, 2020 at 9:00 am #536679

    markwww
    Expired Member
    Post count: 8
    This reply has been marked as private.
    March 25, 2020 at 10:42 am #536694

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 25, 2020 at 12:01 pm #536712

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Mark,

    I see you are using Cloudflare so its a bit more difficult to debug.
    Can you please provide the following info:
    1. The direct access subdomain for your site through Cloudflare? (or if you can’t find it, turn it off for testing)
    2. Who is your hosting with?

    Thanks,

    Stiofan

    March 25, 2020 at 12:13 pm #536720

    markwww
    Expired Member
    Post count: 8
    This reply has been marked as private.
    March 25, 2020 at 3:25 pm #536748

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, we had another user with issues and she was also with the same hosting company.

    Please ask support to:
    1. Make sure the API is enabled on your site
    2. That our server is not blocked ayecode.io (173.208.153.114)

    If you don’t have any luck you can pass me your support pin in a private reply and I will give them a call.

    Thanks,

    Stiofan

    March 25, 2020 at 3:53 pm #536754

    markwww
    Expired Member
    Post count: 8
    This reply has been marked as private.
    March 26, 2020 at 10:39 am #536872

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Mark,

    It is an issue on the WP Engine side, they admit that but the last conversation I had with them for another customer the support guy said he tried everything he knows and did not know what else to try.

    I don’t want you to have to have to play go between for me and WP engine so I’ll try buying our own account to see if I can get to the bottom of the issue with them direct.

    I’ll get back to you soon.

    Thanks,

    Stiofan

    April 22, 2020 at 5:32 am #541741

    Brian Hardy
    Expired Member
    Post count: 1

    Has this been fixed yet? im also on WP engine and having the same issue

    April 22, 2020 at 10:35 am #541814

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This has not been fixed yet, i have given them another nudge now, but their fix keeps being delayed…

    Stiofan

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