40% OFF EVERYTHING
Our 10th BIRTHDAY SALE
Buy Now

Ninja popups not working (claims or contact)

This topic contains 10 replies, has 3 voices, and was last updated by  Naveen Giri 4 years ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • April 1, 2020 at 2:52 pm #537815

    Adrianne Stone
    Expired Member
    Post count: 15

    If I click the “Contact Us” button on the sidebar of a listing (with the email setup) I get the gray error page with a sad page face and it says “supportmylocal.wpengine.com refused to connect” (see attached) and when I click “claim listing” a black overlay appears with a spinning wheel and sometimes shapes but never resolves to the form.

    April 1, 2020 at 3:35 pm #537832

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Please share WP Admin credentials so we can look into the issue on your site.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    April 1, 2020 at 3:37 pm #537837

    Adrianne Stone
    Expired Member
    Post count: 15
    This reply has been marked as private.
    April 1, 2020 at 4:05 pm #537843

    Adrianne Stone
    Expired Member
    Post count: 15

    I saw your response on the favorites ticket also. Since we’re adding this all to the same ticket I’m also unable to connect with the Ayecode Connect – it says “We could not connect your website. Please try again later.”

    April 1, 2020 at 5:26 pm #537874

    Adrianne Stone
    Expired Member
    Post count: 15
    This reply has been marked as private.
    April 1, 2020 at 5:32 pm #537875

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 1, 2020 at 6:09 pm #537886

    Adrianne Stone
    Expired Member
    Post count: 15
    This reply has been marked as private.
    April 2, 2020 at 12:23 am #537913

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks for the FTP, the developers have been alerted.

    April 2, 2020 at 12:15 pm #537995

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Adrianne,

    the form was not selected in the ninja form widget.
    Please have a look now.

    – can you send us what error you got for Ayecode connect
    I cant see social import addon in the backend.

    Thanks

    April 2, 2020 at 2:53 pm #538020

    Adrianne Stone
    Expired Member
    Post count: 15
    This reply has been marked as private.
    April 3, 2020 at 9:28 am #538206

    Naveen Giri
    Moderator
    Post count: 1559

    Hi Adrianne,

    It is an issue on the WP-Engine side

    you can follow this guideline and sync with WP-Engine support about it.
    https://wpgeodirectory.com/support/topic/ayecode-connect-not-connecting/#post-536748

    Regards
    Naveen

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket