Problem with Design Drop Down menus since update

This topic contains 7 replies, has 2 voices, and was last updated by  Guust 9 years, 2 months ago.

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  • December 17, 2015 at 7:36 am #64176

    Ray Scarpa
    Expired Member
    Post count: 84

    Hi,

    Updated to GeoDirectory 1.5.6 a few days ago and we’ve lost access to some of the drop-down menu options in the admin area, specifically in the Design section. Can’t change grid options, etc. Screenshot attached. Issue exists in multiple areas (Design>Listings, Search, Detail and Navigation but not in Author tab). Tried all browsers and various devices, only seem to have access on an Android phone and use Chrome browser.

    Would appreciate any suggestions you may have.

    Thanks!

    Ray

    December 17, 2015 at 11:12 am #64197

    Guust
    Moderator
    Post count: 29970

    That is usually as a result of some plugin conflict. Can you post your URL and WP admin details and we will have a look for you.

    December 19, 2015 at 12:37 am #64470

    Ray Scarpa
    Expired Member
    Post count: 84
    This reply has been marked as private.
    December 19, 2015 at 12:57 am #64476

    Guust
    Moderator
    Post count: 29970

    You should not use any caching other than GD Booster:
    https://wpgeodirectory.com/docs/faqs/what-caching-plugin-can-i-use/
    But that is not the problem here.

    You have 62 active plugins. I suggest you de-activate all the ones you are not using first, see if that fixes it.
    Then de-activate the ones you don’t really need.
    You’ll find your site running faster too.
    If that does not fix it, keep going until you find the offending one.

    Let us know how you went.

    December 19, 2015 at 1:31 am #64479

    Ray Scarpa
    Expired Member
    Post count: 84

    Thanks so much for the quick reply. I understand that the site uses quite a few plugins but most/all active are in use. We are using a plug-in that allows for only certain ones to load on certain pages, but with a somewhat complex news site there are a lot things to add (weather, contests, coupons, classifieds, etc.) and hopefully WordPress is built to handle them.

    With a site in production, it’s always a challenge to deactivate plugins to troubleshoot but if that is the best suggestion then we will try it. Just surprised that we would be the only one experiencing inability to access certain drop-down menus in the admin panel after the update. Will make our changes on mobile for now to get them done, then try as you suggested and let you know.

    December 19, 2015 at 1:50 am #64484

    Guust
    Moderator
    Post count: 29970

    Best practice is to have a clone staging site to troubleshoot.
    You could be the only one to report it because you use quite a few plugins that are not that widely used.
    Wordpress is built to handle them, it is just that not all plugins are created equal and sometimes interfere with each other. There is often no way to isolate the problem other than what I suggested.

    https://wpgeodirectory.com/docs/known-issues/

    December 19, 2015 at 9:17 am #64503

    Ray Scarpa
    Expired Member
    Post count: 84

    You mentioned also to try GD Booster. I’m sure it will make the directory faster, do you know if it will provide caching for the entire site (assuming we disable/uninstall existing 3rd party caching solution currently in use)? Thanks!

    December 19, 2015 at 1:03 pm #64512

    Guust
    Moderator
    Post count: 29970

    GD Booster is specifically designed to cache GD pages and your normal WordPress pages.

    https://wpgeodirectory.com/docs/faqs/what-caching-plugin-can-i-use/

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