Alex Rollin
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This reply has been marked as private.
Hello,
thank you for writing in.
Please login with the account used to purchase the premium addons used on your site.
Premium support is for active members only.
https://wpgeodirectory.com/support-policy/
https://wpgeodirectory.com/downloads/membership/Great! Looks like you figured this out.
Let us know if you have more questions!
🙂
This reply has been marked as private.We are unable to help with customizations here in the forum. You should hire a GD Expert to debug it so it doesn’t conflict with the other functions of the add listing page.
Excellent, thanks for letting us know 🙂
Hello,
it is not necessary to add the JS API that is included with GeoDirectory,
Can you share your site URL so we can take a look? You can use a private reply and include WP Admin credentials if you want us to check your settings, too.
I don’t think that’s possible, but I will flag your question for the developers to let us know if there is a workaround.
We would be happy to take a look at your settings to see if we can find the problem.
Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.
https://wpgeodirectory.com/docs/installing-addons/#updates
To allow us to examine the site, please create a private reply and include an example URL where we can see the issue:
You can also include WP Admin credentials if you would like us to take a look at the settings.
“We would be happy to take a look at your settings to see if we can find the problem.
Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.
https://wpgeodirectory.com/docs/installing-addons/#updates
To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.
Add listing URL where we can see the issue:
WordPress Credentials
WP Admin Login URL:
WP Admin Username:
WP Admin Password:FTP Credentials
SFTP/FTP:
FTP Host:
FTP Port:
FTP User:
FTP Password:The developers have been alerted and will take a look.
Hello!
There are invalid characters in your sheet.
Please try opening the sheet in LibreOffice and correcting any of the question mark symbols you see there.
Further instructions about import can be found here:
https://wpgeodirectory.com/docs/core-export/#importThe content may have been copy/pasted out of a wordprocessor, perhaps, copying out realtext characters that cannot be saved into a CSV.
You can export your listings to see which ones were imported, and then merge that back into your sheet. Once a row has a post_id they can be updated with the import.
Let’s continue the conversation here
https://wpgeodirectory.com/support/topic/not-importing-all-2/Excellent! 🙂
Hello,
I can see an error in the console that may be interfering with the Ajax action on the Near search. I see what you mean, and that is not the expected behavior.
The error:
(index):345 Uncaught TypeError: document.getElementByClass is not a functionI would like to ask the developers to take a look, but we will need FTP access for further debugging. Please provide the following info:
FTP Credentials
SFTP or FTP:
FTP Host:
FTP Port:
FTP User:
FTP Password:
