lampshade

Paolo:
Thank you, I learned something from that.

You also answered several other questions at the same time, I thank you for those also. As you are reading this one quick short question, any thoughts why I cannot install the other themes shipped with GD? They will not install although I followed the instructions accurately.

Thank you

Paolo:
Ok, thanks, I give it a try and see what happens.
Thanks again

I went to GD>General>Dummy Data tab and inserted 10 samples. As far as I can see, no icons were uploaded after refreshing several times.

I looked at both links beyond the ones you provided and while interesting, they are not the ones I have seen in the GD demo, where can I get those? When I find the markers how do I get them into GD AND connect them to the category?
Thanks

Stiofan:
1. Are you suggesting I export the entire file, then import it back into GD without changes?
2. I already have many images existing in the media library, are you stating that this action will reset the file?
3. Am I to export the file, add images (again) and import that file back into GD?
4. I checked the xml exported file for a location to attach imagefiles. I began at column A1 and moved horizontally to BD1. There is no column for images.
Thank you

Paolo;

I’m letting you know what happened.

That link takes me to the media library where I have about 35 empty frames at the top and only 2 (old) Point of interest icons. Those blanks at the top have images in them, but they are not showing. Why? The old POI’s do not look like the new POI I see in the program. They do not resemble the ones in the image I provided. Also I don’t see the video I had in the media library, that appears to have disappeared.

That still leaves me with the question where in this program are the NEW POI icons I will spend the next six months connecting them to each location. That’s unacceptable, there must be a better way.

Can you answer the other two questions I asked for resolution?

September 18, 2016
Stiofan:
I am still waiting for a reply to my post on September 7th. The last post to you, following the September 7th one has disappeared from the site. You wanted me to keep all posts gathered together, that’s fine, but if they are not being answered, I’m not sure what the value of that move is without support. No doubt you are busy with other things, perhaps the support forums could have a little more attention paid to them? Here is the line from your support policy,
“Support Forum – hours of operations
Our support hours are Monday to Friday, 09:00 to 18:00 (UK Time). We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.”
I’m seeking a reasonable response time for support questions to be answered, my site is still not working after 3 weeks, the conversion from GT to GD program unlinked all my images and I have new issues on the home page. These are not advanced, programming, coding or technical queries, just simple questions as to why some items appear and how to control them.
Some of the issues have appeared to resolve themselves while new ones have popped up. I did not realize that I would need a month to convert and reset my site. Would liked to have known that in advance. I noticed that the GT site is off-line. I was still using that for solutions and assistance. With that sire has removed, I was forced to convert to GD, thereby causing additional challenges I do not want.
Let me know
Thank you

OK, thanks I will have a look there and keep you posted on the import issue.
Thanks again