Cheryl Johns
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Unsure, the guy checking for me- a client who has tried to pay from France- says he gets the same error message but now in French since i changed settings. I have tried to replicate (as am in France so from French IP) by logging in as a third party user using French email address and French letters (i.e â, ê, î, ô, û) and have completed payment process without error messages right through to making the payment. Only difference is he has a French PayPal account and i’m testing from UK once but payment is in euros anyway!? Screengrab he sent is attached…
Ok thank you. Assuming yu mean on the dashboard, I have looked under Settings > Reading and nothing shows in relation to this setting. Assuming it is therefore sending UTF-8 i have changed my PayPal to this decoding setting now as well so both on UTF-8 but still getting same error message?
Hi, have you been able to look into this please? Thanks
Hi, have now updated and seemed to be working fine in tests my end. However, i have had a user in France today try to make payment via PayPal and when they get to checkout it says ‘data does not match input character set’. Is this because payment is set in euros? Having looked into it online i have changed the language encoding on my PayPal account to ISO-8859-1 (Western Europe) as it was on something else but am unable to replicate the error to see if it works (it shows as working fine from my account as a third party user). As a majority of the users will be based in France i need to ensure the PayPal link is compatible for both UK and French visitors. Could you advise please…
Ok, thanks. Will get it done asap and let you know.
Okay, but all add-ons have been updated during our diagnosis of the problem and prior to me posting so as far as i know these are all up to date as of a few days ago?
Ok thank you Paolo and Stiofan. I actually run another site http://www.liverylist.co.uk on the same version and which as far as i know has the exact same payment set up and having just tested this site the payment process is working fine. This should be on the same updates as well so not sure how or why one site would work and not the other?!
To add, once the user clicks ‘confirm preview and proceed to checkout’, normally it goes to a ‘GD Checkout’ page, which then gives the user the option to link to Paypal to make payment so it is this link that is missing/ re-directing to homepage, not the link to Paypal as i first thought.
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