Scott Toepfer
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Hello
Alex I still see the phone number and twitter link right there under the title. Under the main picture.
This one seems to be correct: https://www.vistahemp.com/places/san-francisco/the-green-cross/
Hello – Maybe start where the problems are.
Well it’s interesting for sure. The GD test place and Awesome Test Place downgraded but is still showing the contact and social media information :\
I ‘ll add a new topic about the categories.
Thank you.
I’m now noticing places have categories that do not match what they are. Please look at “Sweet Grass Kitchen” On the front end it shows the category “Apparel” which is incorrect, I did not choose this category for this place. When I go into the edit place, there’s no category chosen.
p.s. I do think GD is one of the most awesome themes ever and I do love it! I just want mine to work right 🙂
I’m also noticing that some places have the category deleted now for some reason. I set them all up with categories when I added them. “The hidden bush” was one that I noticed. Right now its on “Add Listing” or the free listing. If I add the category now then update it will delete all the extra contact information.
So I choose “Unlimited” then add category ( and fix some spelling errors) then update. Now The Hidden Bush is in “Ultimate” having to wait to downgrade. Does The Hidden Bush now get emails notifying the changes that they should have never seen to begin with?
Well it’s interesting for sure. The GD test place and Awesome Test Place downgraded but is still showing the contact and social media information :\
Having to wait a day to downgrade is super annoying I must say. This has gone on for weeks now. Perhaps that part could be resolved by changing that “rule”? If I downgrade to “add listing” and save, all that info is gone. Is there a place to make a suggestion?
Anyways, I don’t know why its doing this.
If this cannot be fixed fairly soon, can I just start over with a new site? Meaning create new site again under a different name with all upgrades then just cancel this one out when I’m done building it?
Just trying to get this functioning correctly asap.
Thank you
This reply has been marked as private.This reply has been marked as private.Yes perfect thank you.
Alex –
The second part of number 2 in my previous thread states that I set your testing page “Awesome Test Page” to one day. It hasn’t expired yet and its been 2 days. It’s still in the same status and has not downgraded or expired yet.
I changed hosts about 2 months ago and transferred the site over after reinstalling GD. Could there be some parts that didn’t transfer over? Should I reinstall the site and start over?
I’m pretty confused.
Ok so I’m changing a few places to see what expires and how it shows up and it doesn’t really make sense yet, I apologize.
1. The Hidden Bush: https://www.vistahemp.com/places/port-angeles-east/the-hidden-bush/ shows up with all address and social media and phone number, but this is the free package that should be just the business hours. Most of the listings in the free package shows this.
2. I set both places of “Logans” https://www.vistahemp.com/places/carpinteria/logans-delivery/ and “Awesome test” https://www.vistahemp.com/places/santa-barbara/awesome-test-place/ to Unlimited for one day on 11/7/2017. I set logans to expire on 2017-11-08 with being alive for 0 days. I set Awesome to expire on 2017-11-08 with 1 day alive. Both are still on Unlimited with no change as of today and showing as two days over due in “Places” only.
3. I read the thread above from Stiofan and ran the expire check in GD tools. It showed nothing.
Thank you for helping to explain this.
Perfect. It makes sense now. Thank you very much again Alex and Paolo! I’ll search through the forums a bit more next time first.
Hello –
I have tried deactivating every plug in and it has not helped in finding the problem.
The url is any “place” on the website. The admin login are in this thread, reply #403581
Thank you Alex.
that was supposed to end with “then ..changing packages and updating to see what I’m experiencing.
I made a test page which you can use too.
Thank you very much.
Scott
Hello –
Thank you for the information! I have reviewed the page regarding prices and payments and do not see anywhere that would indicate why some of the contact information ( phone, email, social, etc.) is disappearing when going from a paid package to free, then back to paid again. Can you or someone please look into this? If it’s a bug I would hate to try and figure that out. I wouldn’t know where to start.
Logans delivery is my example place so please feel free to experiment with that one, or any other actually. You can try it by adding a phone number one that doesn’t have one, then
Thank you
