Stiofan O'Connor

OK please check now.
The way the dummy data works is, its all the same listings but it takes your default address and then gets random points around there and tries to set a local address, in your case the Google API call to get the local address was returning “You have exceeded your daily request quota for this API.” so i set it to use the main API key and it now works.

Thanks,

Stiofan

I had uploaded the dev version of the theme to test, it was checking for an unreleased function in core, i have uploaded the latest GD core too. Please check now.

Stiofan

Hi Carlos,

I don’t see any purchases for this user, i guess you signed up with another email address at some point, if you can’t find it then if you can supply me with one of the payment transaction ID’s i will be able to find it for you.

Thanks,

Stiofan

Hi Ramon,

You seem like a reasonable person, so i’ll try and explain everything fully here and hopefully clear everything up.

First to the issue on hand, the gravatar image not working on the author page on Supreme theme has been fixed, i could not replicate it on my test sites, the problem seems to be the author object global is sometimes not defined, this could be due to a plugin or some other reason, to fix it we now go and grab the author object ourselves and don’t rely on it being set by WP.

The Users listing links not being set in the supreme theme was related to the the author object again. I have fixed both issues on your site, i appreciate you reporting them as these issues did not show during our release testing.

Now to the disappointing part related to your post here: https://wpgeodirectory.com/support/topic/author-images/
(i also see you downgraded your previous review score, which i hope you will see is unjust after my explanation)

I think this is a simple case of misreading the situation, let me explain.
You posted at 7.45am which is actually 8.54am in the UK as the forum does not recongnise british summer time.
KC replied 28 minutes later asking for login details so he could check.
When you posted the login details it was already 5.33pm for KC.
KC works on flexytime and i guess he took a break at this point.
Staff will come online and start checking topics that have no replies, because your one had replies by a moderator it would not have been looked at first, it would have been at the very back of the queue.
KC replied when he returned to work, and Paolo replied 38 minutes after starting work.
I spend most of my day doing development work, and i mostly only check support topics that have been flagged for me, which this one never was.

Hopeufully you can see no one was giving you the cold shoulder or ignoring you and this is just a misunderstanding. This is exactly why our support policy states

We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.

I would also add that i think you took Paolo’s comment the wrong way

Ramon, sometimes we sleep too…

Thanks

Now i’m sure anyone can see that could be taken one of two ways, on the internet its hard to tell, but if it was meant as a dig at you then i’m sure he would not have added the “thanks” part. Maybe if you had not read our support policy and were feeling frustrated then i can see you would probably take it the wrong way, if it had a smiley face 🙂 at the end i’m sure you would have understood its tone.

To say after 7 hours “This is probably the first time I’ve been let down badly by support.” is very unreasonable considering everything, i hope you would agree.

Regards,

Stiofan

FYI about the above post:
I think maybe don’t understand our system, we are not giving anyone the cold shoulder 🙂

We have a system in place and many staff from around the world, depending on the issue it might be flagged for someone with experience or more knowledge, if that person can’t figure things out it can be passed up the chain again until eventually it gets to a developer, that dev might be in the middle of a task and after that task, they will clear any forum task, some times it might be unfortunate timing which is why we give our support reply times in our T&C’s but most of the time things are dealt with quickly.

Thanks,

Stiofan

Hi Brandlife,

If you explain what it is your trying to do maybe we can give some tips?
Depending on what it is we might be able to give pointers or recommend a freelancer site like codeable.io or upwork.com.

Thanks,

Stiofan

This is very weird but its working fine for some of our team but some other see the problem.
Is there some sort of caching or something like cloudflare running?

Thanks,

Stiofan

You can set the tags per field or u can allow specific ones

function _my_allow_many tags($tags, $pkey) {
// allowed tags
$tags = '<p><a><b><i><em><h1><h2><h3><h4><h5><ul><ol><li><img><div><del><ins><span><cite><code><strike><strong><blockquote>';

// you can set tags per field
    if ($pkey == 'geodir_maproute') {
        $tags = '<iframe>';
    }
    return $tags;
}
add_filter('geodir_save_post_key', '_my_allow_many tags', 10, 2);

Stiofan