Stiofan O'Connor

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Viewing 15 posts - 46 through 60 (of 13,774 total)
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  • in reply to: Activating GD V2 Gives Critical Error #539996

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jeremy,

    The size of the plugin is not representational of CPU or memory usage, in GDv2 we use an autolaoder so most files are only loaded when needed and some of the biggest files are only loaded on specific settings pages.

    I would install the plugin “query monitor” to see if u can see a page with a spike, but it might be best to provide us the details requested above and we can check why your customizer is not saving, i suspect something to do with the theme.

    Thanks,

    Stiofan

    in reply to: Listing Image Issues After Recent Updates #539993

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    A fix for this will be released today.

    Thanks,

    Stiofan


    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Everything looks good from our end, what license key are u using exactly?

    Stiofan

    in reply to: Embedding Code into Listings #539860

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi dave, it looks like all the quotes, both single and double are the wrong type, i think fixing that should make it work.

    Stiofan

    in reply to: Embedding Code into Listings #539777

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Dave,

    Please see the examples here for a safe way to do things https://geodirectory.helpscoutdocs.com/article/53-gd-dynamic-content

    If anything is unclear please ask.

    Thanks,

    Stiofan

    in reply to: Account Housekeeping #539518

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    in reply to: New Elementor Pro Feature #539438

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Something is preventing any widget settings from saving, i guess its the “content control” plugin but that’s just a guess, if you can provide FTP details i will debug it.

    Thanks,

    Stiofan

    in reply to: Subscription Cancelled! #539433

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Simon,

    You had a couple of single addons that are expiring soon but they are all now included in your membership.

    All your subscriptions were canceled, i see emails saying it was done by the customer, but it might be that a card on file at PayPal expired, if that’s not the case then the only ones who will know are PayPal.

    Your licenses are valid until 27th November currently.

    Thanks,

    Stiofan

    in reply to: Edit User Drop Down Menu? #537813

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Updates have been released now, this adds some auto UWP compatibility and fixes the custom menu.

    Thanks,

    Stiofan

    in reply to: AyeCode connect not allowing updates #537045

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, this is resolved from our end now.

    Thanks,

    Stiofan

    in reply to: AyeCode Connect not connecting #536872

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Mark,

    It is an issue on the WP Engine side, they admit that but the last conversation I had with them for another customer the support guy said he tried everything he knows and did not know what else to try.

    I don’t want you to have to have to play go between for me and WP engine so I’ll try buying our own account to see if I can get to the bottom of the issue with them direct.

    I’ll get back to you soon.

    Thanks,

    Stiofan

    in reply to: AyeCode Connect not connecting #536748

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, we had another user with issues and she was also with the same hosting company.

    Please ask support to:
    1. Make sure the API is enabled on your site
    2. That our server is not blocked ayecode.io (173.208.153.114)

    If you don’t have any luck you can pass me your support pin in a private reply and I will give them a call.

    Thanks,

    Stiofan

    in reply to: AyeCode Connect not connecting #536712

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Mark,

    I see you are using Cloudflare so its a bit more difficult to debug.
    Can you please provide the following info:
    1. The direct access subdomain for your site through Cloudflare? (or if you can’t find it, turn it off for testing)
    2. Who is your hosting with?

    Thanks,

    Stiofan

    in reply to: AyeCode connect not allowing updates #536554

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Paul,

    The other key is another old license you had, our system should only add active ones, if you can provide wp-admin details I’ll investigate.

    Thanks,

    Stiofan

    in reply to: expired credit card #536517

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hey Mike,

    Glad you got it resolved!

    We don’t actually send out expired card notifications, that must have been from Stripe, the payment processor.

    Thanks,

    Stiofan

Viewing 15 posts - 46 through 60 (of 13,774 total)
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