AyeCode connect not allowing updates

This topic contains 16 replies, has 3 voices, and was last updated by  Paul Braun 4 years, 1 month ago.

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  • March 24, 2020 at 2:38 pm #536493

    Paul Braun
    Expired Member
    Post count: 35

    My add ons keep getting an update error saying unauthorized. When I click the link it tells me my license is expired. When I click to renew, it asks me to renew a license key that is not mine.

    I have done the following multiple times:
    deactivated/activated the correct, valid license key for my membership.
    disconnected/connected Aycode connect for this site.
    Deleted/deactivated the license keys for the individual plugin

    March 24, 2020 at 2:41 pm #536494

    Paul Braun
    Expired Member
    Post count: 35
    This reply has been marked as private.
    March 24, 2020 at 6:21 pm #536552

    Alex Rollin
    Moderator
    Post count: 27815

    Please share WP Admin in case we need to take a look.
    We will check into it on our side, too, while you get credentials posted.

    March 24, 2020 at 6:26 pm #536554

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Paul,

    The other key is another old license you had, our system should only add active ones, if you can provide wp-admin details I’ll investigate.

    Thanks,

    Stiofan

    March 25, 2020 at 3:27 pm #536749

    Paul Braun
    Expired Member
    Post count: 35
    This reply has been marked as private.
    March 27, 2020 at 2:08 am #536988

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 27, 2020 at 3:25 am #537007

    Paul Braun
    Expired Member
    Post count: 35
    This reply has been marked as private.
    March 27, 2020 at 10:28 am #537045

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, this is resolved from our end now.

    Thanks,

    Stiofan

    March 27, 2020 at 10:06 pm #537167

    Paul Braun
    Expired Member
    Post count: 35

    Thanks for resolving this issue!

    April 13, 2020 at 7:48 pm #539897

    Paul Braun
    Expired Member
    Post count: 35
    This reply has been marked as private.
    April 13, 2020 at 8:08 pm #539912

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 13, 2020 at 8:23 pm #539918

    Paul Braun
    Expired Member
    Post count: 35
    This reply has been marked as private.
    April 13, 2020 at 8:39 pm #539926

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    April 13, 2020 at 10:00 pm #539938

    Paul Braun
    Expired Member
    Post count: 35
    This reply has been marked as private.
    April 14, 2020 at 8:07 am #540000

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have removed your expired licenses from the system now, please re-connect the site and it should work now.

    If you have any issues let me know.

    Thanks,

    Stiofan

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