Philip Rennie

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Viewing 7 posts - 16 through 22 (of 22 total)
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  • in reply to: Featured Item Subscription downgrading #321244

    Philip Rennie
    Buyer
    Post count: 29

    Hi Kiran,

    Just checked the new test today (WP 4.7 post), webhooks are working correctly in Stripe.

    It has already downgraded to Standard & the next payment is not due until 11:58 (GMT London)

    in reply to: Featured Item Subscription downgrading #319837

    Philip Rennie
    Buyer
    Post count: 29

    Hi Kiran,

    Unfortunately I have some bad news.

    The good news first is the expired featured is no longer doing to drafts & downgrading correctly (thanks for you assistance with the fix).

    The bad news is that the featured subscription items are still downgrading to the Standard package but they are still on the Featured subscription & continue to get billed. Any ideas what could be the cause? Cheers.

    in reply to: Featured Item Subscription downgrading #318899

    Philip Rennie
    Buyer
    Post count: 29
    This reply has been marked as private.
    in reply to: Featured Item Subscription downgrading #315462

    Philip Rennie
    Buyer
    Post count: 29

    Just to update the issue.

    When subscription ended for the test cancelled featured listing has now became a draft.

    The featured item that downgraded overnight is still standard but the subscription bill has come off for featured.

    in reply to: Featured Item Subscription downgrading #315309

    Philip Rennie
    Buyer
    Post count: 29
    This reply has been marked as private.
    in reply to: Featured Item Cancel Subscription #314227

    Philip Rennie
    Buyer
    Post count: 29

    Hi Kiran,

    No worries, I am still testing the website so wont be going live for a few weeks yet so can easily wait cheers.

    in reply to: Featured Item Cancel Subscription #314225

    Philip Rennie
    Buyer
    Post count: 29

    Hi Kiran,

    Cheers for that. Do you mind me asking roughly when the next release would be? Cheers.

    Regards
    Andrew

Viewing 7 posts - 16 through 22 (of 22 total)
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