Actual Address Will Not Save – Only Suggested Generic Address Used Will Save

This topic contains 3 replies, has 2 voices, and was last updated by  Alex Rollin 5 years, 7 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #484758

    N
    Expired Member
    Post count: 19

    I have attempted to upload a large amount of companies to our GeoDirectory database and most fields are incomplete.

    At this point we have been struggling for a couple of weeks to get the import to accept all of our info so we have decided to just input manually for about 2,500 companies.

    The addresses are all blank. When we attempt to add a real address to the Address field we are forced to accept generic addresses instead. For example, the address 7429 Laurel Canyon Blvd, N Hollywood, CA, 91605 will default to, “Laurel Canyon Boulevard, Hewitt, North Hollywood” which is obviously not an actual street address but the street itself.

    Attempting to save this without using the suggested default generic address gives us the error, “This field is required” even if we manually move the map marker and force the text 7429 Laurel Canyon Boulevard into the field.

    This is occurring on multiple companies so it isn’t just this address.

    #484790

    Alex Rollin
    Moderator
    Post count: 27815

    Hi!

    There are literally thousands of services on the web that you can use to reverse geocode your listings in a CSV file.

    https://www.google.com/search?q=help+reverse+geocode+csv

    A complete address is required for import.

    https://wpgeodirectory.com/docs-v2/geodirectory/settings/import-export/#recommended

    However, if you have been working on it for 2 weeks already, then, maybe you want some help. Try anyone in our directory here:

    https://geodirectoryexperts.com/

    #484824

    N
    Expired Member
    Post count: 19

    Hi Alex,

    Thank you for your response!

    Actually we were attempting to import the information we already had, including both Long and Lat coordinates, and those fields are still blank in the plugin after multiple attempts at importing. In fact phone, address, and essentially all of the other fields are blank too except the company name.

    #484839

    Alex Rollin
    Moderator
    Post count: 27815

    Hi!

    I don’t know what you mean. Can you say more? Should we take a look at your site?

    Please help us understand how we can help you. If we need to check the site settings please include WP Admin credentials in a private reply so our team can check out the problems.

Viewing 4 posts - 1 through 4 (of 4 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount