Automatic updates of GD addons still not working

This topic contains 11 replies, has 3 voices, and was last updated by  jotomas 6 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • June 8, 2018 at 8:12 am #434196

    jotomas
    Buyer
    Post count: 802

    Hi,

    I am still getting this error when I try to update GD addons:

    “Update Failed: Download failed. Unauthorized”

    Deactivating and reactivating licences did not solve the problem.

    The same happened with the previous batch of GD add-ons updates and I had to resort to the plugin “Easy Theme and Plugin Upgrades” (https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/) like GD tech support did in my site for the previous batch of updates (https://wpgeodirectory.com/support/topic/update-failed-download-failed-unauthorized-9/).

    I look forward to your reply.

    Thank you very much once again for your help.

    Best regards.

    June 8, 2018 at 8:54 am #434200

    Kor
    Moderator
    Post count: 16516

    Hi Jotomas,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    June 8, 2018 at 9:08 am #434201

    jotomas
    Buyer
    Post count: 802
    This reply has been marked as private.
    June 8, 2018 at 1:50 pm #434235

    jotomas
    Buyer
    Post count: 802
    This reply has been marked as private.
    June 9, 2018 at 1:52 am #434281

    Kor
    Moderator
    Post count: 16516

    Hi Jotomas,

    Alright then, let us know how it went.

    Thanks!

    June 10, 2018 at 8:28 am #434392

    jotomas
    Buyer
    Post count: 802
    This reply has been marked as private.
    June 11, 2018 at 3:54 am #434472

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    June 11, 2018 at 10:44 am #434501

    jotomas
    Buyer
    Post count: 802

    Hi,

    Any news in regard to this issue?

    I notice that only one of the three GD addons with pending updates when I opened this ticket is still waiting to be updated. Did you manage to solve the problem with the other two? What is happening with the third one?

    I look forward to your news.

    Thank you very much for your attention.

    Best regards.

    June 11, 2018 at 5:05 pm #434534

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I checked this over and it seems some of your old expired licences from years ago were causing problems, i deleted them and it then seemed to update fine.

    Thanks,

    Stiofan

    June 11, 2018 at 5:17 pm #434535

    jotomas
    Buyer
    Post count: 802

    Hello Stiofan,

    Deleted from where?

    Thanks a lot for your help.

    Best regards.

    June 11, 2018 at 6:07 pm #434542

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    From our sales site, not from your end 🙂

    Stiofan

    June 11, 2018 at 7:22 pm #434556

    jotomas
    Buyer
    Post count: 802

    Ok! Thanks! 🙂

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount