Update Failed: Download failed. Unauthorized

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Author

Posts
March 30, 2018 at 8:11 am #424143

jotomas
Buyer

Post count: 802

Hello,

My WP-MultiSite shows a plugin update notice for GD Social Importer AddOn.

When updating I get the error message:

Update Failed: Download failed. Unauthorized

GD and its AddOns are active with their license keys only in the main site.

I tried deactivating and reactivating the plugin and its license key, but I always get the same message error when updating.

I look forward to your reply.

Thank you very much for your attention.

Best regards.

March 30, 2018 at 8:40 am #424149

Kor
Moderator

Post count: 16516

Hi Jotomas,

Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

March 30, 2018 at 1:15 pm #424192

jotomas
Buyer

Post count: 802

This reply has been marked as private.

March 31, 2018 at 11:35 am #424304

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

March 31, 2018 at 12:00 pm #424307

Guust
Moderator

Post count: 29970

I don’t quite understand why it does not work, but I updated the plugin using https://wpgeodirectory.com/docs/useful-plugins/#easy

Please check. Thanks

March 31, 2018 at 1:50 pm #424325

jotomas
Buyer

Post count: 802

Hi Guust,

Checked. Thanks a lot.

Hi Alex,

Could you please confirm that the License Key field should be visible in the WP-MultiSite Network Admin Plugin page? As far as I can remember, I have never seen it there.

I look forward to your reply.

Thank you very much for your attention.

Best regards.

March 31, 2018 at 3:38 pm #424332

Alex Rollin
Moderator

Post count: 27815

Ah, I thought so, but I have learned differently. It does not do licensing on the parent network site, only on the subsites, so, #easy is your best bet.
Author

Posts