BB not loading on detail page after update

This topic contains 15 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 7 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , , ,

  • Author
    Posts
  • March 5, 2019 at 2:08 pm #472603

    Ria
    Full Member
    Post count: 68

    Hi,

    Bug Description
    BB not loading on detail page after update.

    It would be great if you could look into this asap, since we are about to launch the website officially in 2 days…

    See login details in private reply

    As always thanks so much for your help

    March 5, 2019 at 2:10 pm #472604

    Ria
    Full Member
    Post count: 68
    This reply has been marked as private.
    March 5, 2019 at 5:55 pm #472664

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    March 5, 2019 at 11:17 pm #472786

    Ria
    Full Member
    Post count: 68

    Hi Alex and Geodirectory team

    I installed the update so am now running the latest geodirectory 2.0.0.47 which should have corrected the bug.

    I installed and did some basic configuration on Geo´s preferred cache plugin “WP super cache”. You might have a look at the settings, Maybe I have not configured it completely as it should be.

    I used the cache tester. result was everything ok.
    I deleted the cached pages.

    I cleared/deleted all history and settings in microsoft edge, a browser I hardly used on globaldutchies, so with the least saved cache data. Among deleted data were “permissions to the website”.

    I cleared/deleted all history and settings in google chrome.

    All data are still visible. On both browsers.

    Please help

    Thanks

    March 6, 2019 at 5:25 am #472816

    Alex Rollin
    Moderator
    Post count: 27815

    The developers have been alerted

    March 6, 2019 at 10:21 am #472887

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Is there still an issue here? I don’t see any problems?

    Stiofan

    March 6, 2019 at 1:42 pm #472943

    Ria
    Full Member
    Post count: 68

    Hi,

    Yes problem is still there. after emptying cache all content that should be restricted to members is still visible.

    thanks for your help

    March 6, 2019 at 8:05 pm #473114

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The issue was the details page template was set to use a theme template which was overriding BB, i changed it to default and it now seem to work.

    Thanks,

    Stiofan

    March 12, 2019 at 10:14 pm #474213

    Ria
    Full Member
    Post count: 68
    This reply has been marked as private.
    March 13, 2019 at 12:15 am #474241

    Alex Rollin
    Moderator
    Post count: 27815

    Please share FTP so we can access the files

    March 13, 2019 at 9:58 pm #474408

    Ria
    Full Member
    Post count: 68
    This reply has been marked as private.
    March 14, 2019 at 2:01 am #474435

    Alex Rollin
    Moderator
    Post count: 27815

    This has been fixed and added to our documentation.
    The live site credentials don’t work so you will need to fix that one yourself.

    The way to do it is to change the GD Details template to use the standard template in the page options.

    On the test site you can see this in action here:
    /wp-admin/post.php?post=11&action=edit

    See the section here about GD themes and Builders here:
    https://wpgeodirectory.com/docs-v2/integrations/builders/#bb-themer

    March 15, 2019 at 1:47 pm #474727

    Ria
    Full Member
    Post count: 68

    Hi Alex

    Very strange the ftp of the live site was not working. Tried it just now and no problems getting in. Maybe it was a temporary moment? And later one of the other helpdesk members could get in and made some changes ? (I did not work on the website yesterday at all)

    Because something did change in the live site…woke up this morning finding that all NOT restricted pages gave me a not found error, while all restricted pages did work but were accessible for everybody.

    After making some changes in the permalink settings and changing it back again, 404 error solved, all works fine. I noticed the status of the beaver plugin changed to agency version. Might this have to do with it?

    Thought you just want to know what happened. Will have a look now at the changes in our test version.

    Thanks for your help.

    March 15, 2019 at 10:36 pm #474797

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    the credentials don’t work for your live site, so you can make the change yourself:

    The way to do it is to change the GD Details template to use the standard template in the page options.

    It is probably this page on your live site: /wp-admin/post.php?post=11&action=edit

    March 16, 2019 at 8:27 pm #474931

    Ria
    Full Member
    Post count: 68

    Hi Alex

    Thanks very much for your help, it also works now on the live website.
    One more question regarding beaver.
    Besides becoming a member with paypal, we also added stripe gateway to the payment options in s2member.
    I imagine stripe has to be added to the regular “lid worden” page AND to the beaver template right..

    Thanks

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 16 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount