Bug – Paid listing extended without payment

This topic contains 1 reply, has 2 voices, and was last updated by  Paolo 7 years, 3 months ago.

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  • #364666

    Maxime Braire
    Expired Member
    Post count: 1

    Hello there,

    I’m facing an issue with my new website. For paid user which don’t have an automatic renewal set, they can currently renew their listing without completing the renewal process and without paying.

    Here are some screenshots:

    Step 1 – User is logged into his account: http://prntscr.com/eepezn
    Expire date is March 3, 2017 (2 days left)

    Step 2 – User has clicked on “Renew listing”: http://prntscr.com/eepfnj

    Step 3 – User has clicked on “Review Your Listing”: http://prntscr.com/eepgnt

    Step 4 – User has clicked on “Checkout to Renew Now”: http://prntscr.com/eephda

    Step 5 – The user close the window and do NOT proceed with Paypal payment. He goes back to his dashboard: http://prntscr.com/eepi5h

    The expiring date is now March 1, 2018 (1 year left) and it has been extended of one year without proceeding with the payment…

    How is that possible? How can we fix this issue?

    #364713

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    in that case the listing is not renewed, until the admin manully set it back to published. The status of the listings is set to draft and a “Payment fail to admin email” notification is sent to the admin to follow up.

    Thanks

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