Canceling a Listing Subscription through Stripe

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September 12, 2017 at 7:38 pm #395389

Dave Flanagan
Free User

Post count: 81

How are users supposed to cancel a listing subscription through Stripe? I just can’t seem to find a way for users to cancel their reoccurring payments for a listing, either through PayPal standard or Stripe

Thanks
Dave

September 13, 2017 at 12:15 am #395417

Guust
Moderator

Post count: 29970

PayPal subscriptions can only be canceled by the user in his/her PayPal account. The user has entered into a contract with PayPal to regularly pay you, so it is that contract with PayPal the user will need to cancel.
https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058

I am not sure how it works with Stripe, I’ll get a developer to have a look at your question.

Thanks

September 13, 2017 at 1:14 pm #395504

Dave Flanagan
Free User

Post count: 81

Okay thank you Guust!

September 13, 2017 at 2:08 pm #395524

Kiran
Moderator

Post count: 7069

Hi Dave,

Stripe subscriptions can be cancelled from Stripe Account > Subscriptions > Select subscription > At the bottom of page click on button “Cancel Subscription”.

Kiran

September 13, 2017 at 3:55 pm #395548

Dave Flanagan
Free User

Post count: 81

Would I be able to use the WooCommerce Subscriptions plugin as a way to handle the subscriptions for listings and allow users to cancel their subscriptions?

September 13, 2017 at 4:43 pm #395555

Stiofan O’Connor
Site Admin

Post count: 22956

No, woo would not work. We will be adding a way for users to cancel soon.

Thanks,

Stiofan
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