Canceling a Listing Subscription through Stripe

This topic contains 5 replies, has 4 voices, and was last updated by  Stiofan O’Connor 6 years, 6 months ago.

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  • #395389

    Dave Flanagan
    Free User
    Post count: 81

    How are users supposed to cancel a listing subscription through Stripe? I just can’t seem to find a way for users to cancel their reoccurring payments for a listing, either through PayPal standard or Stripe

    Thanks
    Dave

    #395417

    Guust
    Moderator
    Post count: 29970

    PayPal subscriptions can only be canceled by the user in his/her PayPal account. The user has entered into a contract with PayPal to regularly pay you, so it is that contract with PayPal the user will need to cancel.
    https://www.paypal.com/us/selfhelp/article/how-do-i-cancel-an-automatic-payment-i-have-with-a-merchant-faq2058

    I am not sure how it works with Stripe, I’ll get a developer to have a look at your question.

    Thanks

    #395504

    Dave Flanagan
    Free User
    Post count: 81

    Okay thank you Guust!

    #395524

    Kiran
    Moderator
    Post count: 7069

    Hi Dave,

    Stripe subscriptions can be cancelled from Stripe Account > Subscriptions > Select subscription > At the bottom of page click on button “Cancel Subscription”.

    Kiran

    #395548

    Dave Flanagan
    Free User
    Post count: 81

    Would I be able to use the WooCommerce Subscriptions plugin as a way to handle the subscriptions for listings and allow users to cancel their subscriptions?

    #395555

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    No, woo would not work. We will be adding a way for users to cancel soon.

    Thanks,

    Stiofan

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