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County 'Kent' not displaying results

This topic contains 11 replies, has 3 voices, and was last updated by  Akiko Design 7 years ago.

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  • November 6, 2018 at 10:26 am #452715

    Akiko Design
    Buyer
    Post count: 5

    Hi,

    We are using GeoDirectory on our site here: https://www.bsge.org.uk/centre/

    An issue has been identified where a search for the term ‘Kent’ is displaying no results.

    But there is a centre within Kent, here: https://www.bsge.org.uk/centre/maidstone-and-tunbridge-wells-nhs-trust/

    We’ve tried all kinds of debugging but have been unable to resolve this error.

    Any assistance would be much appreciated.

    Kind regards, Colin

    November 6, 2018 at 2:32 pm #452738

    Alex Rollin
    Moderator
    Post count: 27815

    It looks like you have your default search distance set to 5.

    Try setting it higher like 20 or 40 in the setting at

    GeoDirectory – Search – Default search radius

    Let us know how it goes

    November 7, 2018 at 7:09 am #452822

    Akiko Design
    Buyer
    Post count: 5

    Hi Alex,

    That setting was already set to 40, I have also tried it with that field left empty so that there are no search limits and still it can not find ‘Kent’.

    Kind regards,

    Colin

    November 7, 2018 at 12:10 pm #452854

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    https://wpgeodirectory.com/docs/installing-addons/#updates

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    SFTP/FTP:
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    November 11, 2018 at 8:27 pm #453649

    Akiko Design
    Buyer
    Post count: 5
    This reply has been marked as private.
    November 12, 2018 at 8:21 am #453699

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    November 12, 2018 at 12:07 pm #453745

    Akiko Design
    Buyer
    Post count: 5
    This reply has been marked as private.
    November 12, 2018 at 1:50 pm #453766

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I do not see any obvious reasons besides out of date plugins.

    please install WP Easy Updates to license and update your addons. Your site’s core GeoDirectory plugin is behind a version also.

    The search radius is set to 100 miles, but does not appear to be including listings within that radius. Even a search of London at the radius should return the listing you are looking for.

    After you update we will take another look.

    November 12, 2018 at 5:08 pm #453797

    Akiko Design
    Buyer
    Post count: 5

    Hi Alex,

    I have updated both to the latest versions, same issue appearing on search results.

    Kind regards,

    Colin

    November 12, 2018 at 6:05 pm #453806

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    the problem seem to be either

    1. the “United Kingdom” value in Add location specific text to (Near) search for Google is not taking effect OR
    2. The search radius is not having an effect

    The developers have been alerted and will post here when they have an update.

    November 13, 2018 at 7:33 am #453879

    Kiran
    Moderator
    Post count: 7069

    Hello Colin,

    I looked into your site settings & template system. I see you have modified GeoDirectory templates and placed in your theme. On template file “listing-filter-form.php” which is used in search form.
    You have used static field for distance with value “5”. So whenever search submitted it finds the listings within this range for latitude/longitude retrieved from Google for “Kent”.

    Increasing this limit from “5” to “15” shows “Maidstone & Tunbridge Wells NHS Trust Endometriosis Centre” in the results.

    thanks,
    Kiran

    November 13, 2018 at 1:33 pm #453933

    Akiko Design
    Buyer
    Post count: 5

    Hi Kiran,

    Thank you so much for that, had been driving me mad.

    We’ve had a developer now apply a fix for that!

    Kind regards, Colin

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