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Custom Place information checkboxes not working after update

This topic contains 7 replies, has 2 voices, and was last updated by  Alex Rollin 5 years, 6 months ago.

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  • October 15, 2018 at 7:28 pm #449751

    Gordon Seirup
    Buyer
    Post count: 13

    After our most recent update to v 1.6.30, our checkbox option interface quit displaying as checkboxes and we can no longer easily create or edit listings within our site.

    The attached screenshot is from a staging environment with ALL other plugins turned off (including paid extensions for GeoDirectory) and on the 2017 theme.

    Please send me a secure link for admin and FTP credentials if you’d like to dig into the site.

    Thank you,

    October 16, 2018 at 3:19 pm #449872

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    have you already tried resaving the custom fields page?

    Make a small edit to any of the fields and then save.

    See if that restores it. If not, review the settings for the field and see if there isn’t an issue.

    If the issue persists, please write back with WP Admin and we can take a look.

    October 16, 2018 at 5:01 pm #449887

    Gordon Seirup
    Buyer
    Post count: 13

    Thanks. I had changed some settings but not those specific fields. I have edited each of our custom fields and that appears to have fixed the issue.

    Appreciate it!

    October 16, 2018 at 6:43 pm #449928

    Alex Rollin
    Moderator
    Post count: 27815

    Great, glad to hear you got it working.

    I have seen this issue before, and it seems to be related to the browser cache. If you haven’t already, it is a very useful thing to do a hard reload every once in awhile to completely clear the cache.

    https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers/#.W8YxYrwzZEY

    October 16, 2018 at 7:06 pm #449939

    Gordon Seirup
    Buyer
    Post count: 13

    This definitely wasn’t browser or IP specific caching – we checked multiple browsers and a staging environment from multiple places across the country. Clearing CloudFlare, local WP site caching and hosting caching didn’t resolve. BUT opening and resaving sections did, so we’re happy campers!

    Thanks!

    October 16, 2018 at 7:14 pm #449942

    Alex Rollin
    Moderator
    Post count: 27815

    We would very much like to know if you have any ideas about what might have caused the issue or how to recreate it. This is an elusive issue, indeed.

    October 17, 2018 at 4:03 pm #450110

    Gordon Seirup
    Buyer
    Post count: 13

    As far as we can tell, it came with the most recent round of updates we ran. I’ll certainly let you know if it happens again.

    Thanks!

    October 17, 2018 at 4:39 pm #450130

    Alex Rollin
    Moderator
    Post count: 27815

    Please do!
    Glad it is working now 🙂

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