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Email to commenter when comments is approved- not being sent

This topic contains 8 replies, has 4 voices, and was last updated by  Naveen Giri 4 years, 12 months ago.

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  • November 29, 2019 at 6:21 am #519140

    vivek
    Full Member
    Post count: 246

    Hi, when a new comment is submitted on a listing, a mail is sent to the listing owner as well as admin BCC. However, the mail to the commenter (which is enabled in settings>email) on approval of the comments is not sent. The comment is automatically approved and published on the site and deos not require approval -in admin>comments is showing as approved, so why is the email not being sent even though enabled?

    thanks, Vivek

    November 29, 2019 at 7:30 am #519151

    vivek
    Full Member
    Post count: 246
    This reply has been marked as private.
    November 29, 2019 at 6:51 pm #519235

    Kor
    Moderator
    Post count: 16516

    Hi Vivek,

    Thanks for your post. Before we investigate this further, could you please go through this diagnosis https://wpgeodirectory.com/docs-v2/integrations/email/#diagnosis-of-email-issues-with-the-email-log-plugin and see if it helps?

    November 30, 2019 at 10:16 am #519285

    vivek
    Full Member
    Post count: 246

    Thanks for the reply, Kor
    I checked with the email log and that is also not showing the comment author email in the log.
    Pls see attached shots and check
    thanks, Vivek
    PS- the comment author email somehow also does not appear in the email options> admin bcc emails list of mails for admin bcc- somehow its differnt from others?

    November 30, 2019 at 6:49 pm #519303

    Alex Rollin
    Moderator
    Post count: 27815

    Comments are not set for moderation and are published immediately. Set them for moderation to engage those emails.

    December 1, 2019 at 5:34 am #519340

    vivek
    Full Member
    Post count: 246

    Hi Alex, so i couldnt find a GD/CPT setting to set comments for auto/manual approval- is htat in WP setting>Discussion also applied to GD reviews?
    However with auto approval still, the comments from WP posts do still trigger email to comment author,so shouldnt GD comment also do that ?

    thanks
    Vivek

    December 1, 2019 at 6:12 am #519346

    Alex Rollin
    Moderator
    Post count: 27815

    The setting in WP – Discuss to moderate comments also applies to comments with reviews, yes.

    GD comments that are not moderated do not trigger a moderation approval email, no.

    December 2, 2019 at 7:02 am #519470

    vivek
    Full Member
    Post count: 246

    Thanks, Alex. Can you please advise if changing the trigger from moderation approval to submission for GD comments, will be an quick & easy customisation like changing a filter (as i suspect), or will it be more complex one? Any pointers where to do this will help me decide whether i really should do this or change moderation settings or just live without the mail.

    thanks, Vivek

    December 4, 2019 at 9:40 am #519846

    Naveen Giri
    Moderator
    Post count: 1559

    Hi vivek,

    you can try the code snippet below to trigger reviews email on submission instead of after moderation.
    https://gist.github.com/1naveengiri/a9378b3c45b949400d08aeefa89d814b

    we do not recommend this way because if you allow comments without moderation, you may end up with spam reviews.

    Thanks

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