Emailing clients re claiming or upgrading their listing in our Directory

This topic contains 18 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • April 30, 2019 at 2:59 pm #483700

    theknaphillian
    Free User
    Post count: 13

    We have entered data for a basic business listing on our Directory, and we are trying to contact business users to advise that their free listing is there, so they can view it and can upgrade (claim) it if they want to. But the system is not letting us email the businesses – all emails we are testing come back to our own admin address even when we populate the email field as the clients address.

    We are using the claims listing add on V2 of Geodirectory.

    Please can someone help asap?
    Many thanks
    Annie

    April 30, 2019 at 5:55 pm #483760

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    all emails we are testing come back to our own admin address

    come back with an error like an undeliverable email or something?

    Or the admin is getting a copy of it? How do you know the business is not getting it? Did you test with a real client?

    even when we populate the email field as the clients address.

    If you don’t add an email address in the email field you can’t have a contact form.

    If you share a link and admin credentials and the title of a listing you tested, we can look further into this.

    Thank you

    April 30, 2019 at 6:43 pm #483786

    theknaphillian
    Free User
    Post count: 13

    Hi Paulo
    The emails are not coming in with an error message, but just directing to the admin email address we have set up. We tested a ‘real’ client by putting in one of our own companies in the Directory listing with a genuine email address which is how we know the business is not getting it.

    We did populate the email field with the clients address in this example.

    Here is the link to the ‘real’ client (Creative Door): https://theknaphillian.co.uk/places/creative-door/

    admin email address is [email protected]
    editor email address is [email protected]

    Thank you for looking into this further.
    Annie

    April 30, 2019 at 10:51 pm #483819

    Alex Rollin
    Moderator
    Post count: 27815

    Coming soon!
    Please share WP Admin

    For the GD Integration to work you will need to use the GD Ninja Form widget or shortcode, are you using that?

    May 1, 2019 at 11:06 am #483920

    theknaphillian
    Free User
    Post count: 13
    This reply has been marked as private.
    May 1, 2019 at 11:53 am #483935

    Alex Rollin
    Moderator
    Post count: 27815

    Please use the option to set “Private reply”. Your credentials were exposed, please reset them and then validate and repost so we can take a look.

    All GD elements are available through the Shortcode builder or as widgets.

    Try adding the GD Ninja form widget to the sidebar used on your detail page. GD Ninja Forms it is called.

    May 1, 2019 at 1:43 pm #483972

    theknaphillian
    Free User
    Post count: 13
    This reply has been marked as private.
    May 1, 2019 at 3:46 pm #484001

    Paolo
    Site Admin
    Post count: 31211

    Credentials are not working, could you please double check them and let us know? Thanks

    May 1, 2019 at 4:12 pm #484006

    Alex Rollin
    Moderator
    Post count: 27815

    Those credentials don’t work for me, getting invalid username.

    May 1, 2019 at 5:54 pm #484028

    theknaphillian
    Free User
    Post count: 13
    This reply has been marked as private.
    May 1, 2019 at 6:07 pm #484032

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    you need to finish the setup described here:

    https://wpgeodirectory.com/docs-v2/integrations/ninja-forms/

    Once you setup the form, then add the GD Ninja Forms widget to the sidebar and set the form you created.

    May 3, 2019 at 12:45 pm #484294

    theknaphillian
    Free User
    Post count: 13
    This reply has been marked as private.
    May 3, 2019 at 8:31 pm #484397

    Paolo
    Site Admin
    Post count: 31211

    Yes it is the main email field. Just FYI, you can export your listings, edit them in bulk in the CSV file and update the listings by importing them back using the option: Update listing if post ID already exists.

    Thanks

    May 3, 2019 at 8:59 pm #484404

    Alex Rollin
    Moderator
    Post count: 27815

    If you want to be sure click the field, open the advanced settings and make sure the key is ’email’

    A

    May 5, 2019 at 2:51 pm #484546

    theknaphillian
    Free User
    Post count: 13
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 19 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount