Expiry notification not sending

This topic contains 3 replies, has 2 voices, and was last updated by  marktowers 8 years, 5 months ago.

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  • #211716

    marktowers
    Buyer
    Post count: 171

    Hi,

    I recently changed the pre expiry notice days from 5 to 7. Before this the notification was working fine, however, after making the change I don’t think the notice email is being sent out to customers. I’ve got a couple of renewals due in next few days and have not received a copy of the notificaiton email.

    Prior to the change the expiry on these were at least 10 days, hence I figured it would be ok to make the change.

    So, I guess something has gone wrong. Could someone take a look? I’ll post log-in info separately.

    Thanks,
    Mark

    #211739

    marktowers
    Buyer
    Post count: 171
    This reply has been marked as private.
    #212203

    Guust
    Moderator
    Post count: 29970

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    #213103

    marktowers
    Buyer
    Post count: 171

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