Featured Image Not Displaying - GD v2

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: Featured Image Not Displaying - GD v2

Author

Posts
January 21, 2019 at 2:38 pm #464474

Guust
Moderator

Post count: 29970

I do not have a problem going to the homepage using the logo from any listing.
Always make sure to clear any caches and use an incognito browser to test too.

January 21, 2019 at 3:14 pm #464480

Robert Davenport
Buyer

Post count: 609

Guust,

I just rebooted my PC and cleared my Firefox cache for a 3rd time and I’m still not able to see the Featured Image on this listing nor am I able to click on the logo from this same page and get back to the root url.

Please click on this listing here https://shoprva.com/places/united-states/virginia-1/richmond-city/restaurants/dont-look-back/ and see if you can see their Featured Image and then see if you can click on the logo in the top left and get back to http://www.shoprva.com…? Please let me know because I’m out of options at this point.

January 21, 2019 at 5:22 pm #464500

Robert Davenport
Buyer

Post count: 609

I just used my Samsung Galaxy s8 phone and the Dolphin browser which deletes all data, cache and history every time you exit the browser and even this is still not displaying the Featured Image nor linking me back to ShopRVA.com when I click on my logo from this listing here: https://shoprva.com/places/united-states/virginia-1/richmond-city/food-1/juleps-new-southern-cuisine-2/

Pleasze see the screenshots…..and explain why this is not working after trying 4 different browsers and 2 different devices…?

January 21, 2019 at 5:32 pm #464505

Kor
Moderator

Post count: 16516

Hi Robert,

Thanks for your reply. I thought I’ve shared a solution regarding the logo link here https://wpgeodirectory.com/support/topic/gd-v2-linking-logo-back-to-home-landing-page/#post-463883 . Did that method work out? Also, the featured images are all displaying fine here to when I inspected this link https://shoprva.com/location/united-states/virginia-1/richmond-city/ .

If all doesn’t work still, kindly share your WP admin access here and we’ll check your GD setup.

Thanks!

January 21, 2019 at 7:44 pm #464528

Robert Davenport
Buyer

Post count: 609

This reply has been marked as private.

January 21, 2019 at 7:45 pm #464530

Robert Davenport
Buyer

Post count: 609

This reply has been marked as private.

January 21, 2019 at 7:53 pm #464534

Robert Davenport
Buyer

Post count: 609

This reply has been marked as private.

January 22, 2019 at 10:10 am #464604

Alex Rollin
Moderator

Post count: 27815

This seems resolved, or, instructions have been provided.
Please open a new topic if there is another issue.

January 22, 2019 at 10:17 am #464606

Robert Davenport
Buyer

Post count: 609

No Alex, it is not resolved. Please read thru the last 3 postings above….

January 22, 2019 at 10:36 am #464607

Guust
Moderator

Post count: 29970

It looks like you got some very agressive caching happening somewhere.
Can we have FTP please.

January 22, 2019 at 10:49 am #464609

Robert Davenport
Buyer

Post count: 609

This reply has been marked as private.

January 22, 2019 at 10:57 am #464612

Robert Davenport
Buyer

Post count: 609

This reply has been marked as private.

January 22, 2019 at 11:15 am #464615

Guust
Moderator

Post count: 29970

Then have a good look at what the differences are between the 2 sites. Then you should have your answer.
Include checking the htaccess and the wpconfig file.

The FTP works, the site is under /public_html/

January 22, 2019 at 11:32 am #464621

Robert Davenport
Buyer

Post count: 609

Guust,

The only difference is that ShopHawaii.me has Woocommerce plugin activated.

January 22, 2019 at 11:39 am #464623

Robert Davenport
Buyer

Post count: 609

Guust,

I’m going to delete the Supreme Directory and reinstall it from the beginning and then get your help in making sure these issues are gone.

I’ll let you know in a little bit once this is completed…
Author

Posts