GD-LISTING-PREVIEW
This topic contains 12 replies, has 4 voices, and was last updated by Alex Rollin 6 years, 10 months ago.
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Open Support TicketTagged: gd-listing-preview, groups, itthinx
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AuthorPosts
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December 13, 2017 at 7:14 pm #409425
I noticed that the Profile tab on the listing preview is blank (missing text).
I turned off one plugin at a time to find the conflict and I noticed that the Groups plugin from Itthinx disabled fixes the text display in Geodirectory.
When the plugin is activated, All the other preview tabs display the information but not the Profile tab. Also, I am NOT regulating the Geodirectory pages, including the gd-listing-preview page in any way with the Groups plugin thus the team at Itthinx cannot seem to help me. What can I do to fix this problem? I require the Groups plugin(s) to control and auto-assign and remove various WooCommerce subscriptions with certain groups of members and I require the Geodirectory for the services offered.
Please help. Thank you
December 14, 2017 at 7:11 am #409501Hello!
Please share your site login URL, and the URL of a page where we can see the issue you are talking about.
You can make your reply private, so only staff can see it, and include WP Admin login credentials so we can take a look at your settings to make a diagnosis of the issue. Because this is related to a plugin conflict, please include FTP access as well: FTP Host name, port, login, and password.
I don’t see any issues related to that plugin at this time: https://wpgeodirectory.com/docs/known-issues/
Thanks
December 14, 2017 at 1:51 pm #409539This reply has been marked as private.December 14, 2017 at 2:00 pm #409541Hello!
Can you please share a URL to a page where we can see the issue?
Thanks!
December 14, 2017 at 3:19 pm #409549I shared all the information in my last private reply.
December 14, 2017 at 6:52 pm #409572Hi Leslie,
that plugin is doing something very wrong if it hijacks the content of listings preview.
I asked to our developers to quickly check if there is anything that we can do, but I doubt it and we cannot provide support for 3rd party plugins.
The Staff at Itthinx should make sure their plugin doesn’t break anything…
We’ll try at least to give them a hint of what they should do to fix their plugin.
The developers will let you know asap.
Thanks
December 15, 2017 at 6:45 am #409630Hi Leslie,
You forgot to provide FTP password. 🙂
The groups plugin restricts the user to access content on preview page.
To fix this add following code snippets via any snippets plugin or add in theme functions.php file.function _gd_custom_fix_groups_plugin_conflict( $apply, $output ) { global $post; if ( $apply && geodir_is_page( 'preview' ) && ( ( ! empty( $post->ID ) && geodir_preview_page_id() == $post->ID ) || ( ! empty( $post->add_listing_page_id ) && geodir_add_listing_page_id() == $post->add_listing_page_id ) || ( ! empty( $post->add_listing_page_id ) && ! empty( $post->listing_type ) && get_post_type( $post->add_listing_page_id ) == $post->listing_type ) ) ) { $apply = false; } return $apply; } add_filter( 'groups_post_access_the_content_apply', '_gd_custom_fix_groups_plugin_conflict', 9999, 2 );
Let us know.
Thanks,
KiranDecember 15, 2017 at 4:15 pm #409697Hey Kiran,
That fixed the problem!!! I really appreciate your help and I am grateful to your team. Thank you very much.
Warmest Regards
December 15, 2017 at 4:39 pm #409701This reply has been marked as private.December 15, 2017 at 7:55 pm #409727I’m sorry Leslie, but we cannot provide further support for that plugin.
As you can see by the answer they gave you to the 1st problem and the answer Kiran gave you, they either didn’t check your problem or they don’t know 100% what they are doing.
You’ll have to either find a plugin that doesn’t create so many problems, or one that is properly supported by their authors.
Kiran can only provide support for our plugins.
Thanks
December 15, 2017 at 7:57 pm #409728Hello!
I can appreciate the situation; there are so many great plugins out there!
However, as Paolo mentioned, this falls outside of our support policy. The difficulty is that whatever code is created needs to be maintained through new versions of both plugins.
I would recommend that you send the snippet above, the one provided by Kiran, on to the plugin developer. You can also share here the code they gave you for us to take a look.
There is a “WordPress Way” of writing plugins, and we do our best to follow best practices. Maybe the code they sent you can provide some insight into their thinking.
December 18, 2017 at 4:12 pm #409942This reply has been marked as private.December 18, 2017 at 4:46 pm #409951Hello!
Thanks for sharing that. Let us know if they have any other responses, to the snippet above, too.
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