GD V2 after updating the search function returns an error.

This topic contains 18 replies, has 5 voices, and was last updated by  Guust 5 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • April 8, 2019 at 11:32 pm #479333

    shane mc geown
    Free User
    Post count: 36

    Whenever I search for anything on my website http://www.brazilianjiujitsu.ie I receive an error (screenshot attached)

    I’m not a techie but I’m assuming it’s something got to do with my supreme theme? (this theme is up to date)

    My search used to work in GDV1, any and all help would be very appreciated!

    April 9, 2019 at 12:34 am #479347

    Guust
    Moderator
    Post count: 29970

    Please post WP Admin and FTP details in a private reply and we will have a look.

    April 9, 2019 at 11:05 am #479485

    shane mc geown
    Free User
    Post count: 36
    This reply has been marked as private.
    April 9, 2019 at 1:35 pm #479531

    Guust
    Moderator
    Post count: 29970

    Can you check that username and password please.

    April 9, 2019 at 2:12 pm #479544

    shane mc geown
    Free User
    Post count: 36
    This reply has been marked as private.
    April 9, 2019 at 2:16 pm #479549

    Guust
    Moderator
    Post count: 29970

    And what are the WP admin details?

    April 9, 2019 at 2:18 pm #479551

    shane mc geown
    Free User
    Post count: 36
    This reply has been marked as private.
    April 9, 2019 at 2:57 pm #479564

    Guust
    Moderator
    Post count: 29970

    All your permalinks have /index.php/ in them, and that seems to be the problem. I cannot fix it, I’ll get a developer to have a look.

    Thanks

    April 10, 2019 at 8:39 am #479752

    Kiran
    Moderator
    Post count: 7069

    Hello Shane,

    It looks like the folders permissions on your site are not correct, or maybe the FTP owner is not the same as the cpanel owner.

    Can you check that the folder permissions for /wp-content/ is set to CHMOD 755 for folders & 644 for files.

    You can change the owner using ssh or similar, using the chown command. See https://hostupon.com/hosting/knowledgebase/99/SSH-Change-of-Owner-Filesorfolders.html

    Kiran

    April 10, 2019 at 8:02 pm #479922

    shane mc geown
    Free User
    Post count: 36
    This reply has been marked as private.
    April 10, 2019 at 9:27 pm #479959

    Alex Rollin
    Moderator
    Post count: 27815

    You should contact your host about the issue. Ask them to help you with the ownership issue.

    April 10, 2019 at 10:54 pm #479983

    shane mc geown
    Free User
    Post count: 36

    As per Alex Rollin suggested, I will contact my host about the ownership issue but first I’d like you to undo your changes to my site, please and thanks.

    Because now when I use the search function I’m receiving a 404 error.Also, my “clubs” “blog” and “add your club” pages aren’t loading and instead are showing “page cannot be found”

    When this is fixed i’ll contact my host about the permissions issues

    Warm Regards,
    Shane Mc Geown.

    April 10, 2019 at 11:19 pm #479991

    Guust
    Moderator
    Post count: 29970

    Those links will work again once the permissions are fixed.
    Or change them temporarily to
    https://brazilianjiujitsu.ie/index.php/blog/
    https://brazilianjiujitsu.ie/index.php/places/
    https://brazilianjiujitsu.ie/index.php/add-your-club/?listing_type=gd_place

    The problem is that your system is using /index.php/ in the URLs.

    April 11, 2019 at 4:57 pm #480121

    shane mc geown
    Free User
    Post count: 36

    Thanks for the quick reply, I contacting my host and sent them screenshots of this chat and they replied (screenshot attached)

    April 11, 2019 at 6:49 pm #480153

    Kor
    Moderator
    Post count: 16516

    Hi shane,

    Thanks for your reply. Well, the reply from your hosting provider isn’t related to the permission issue. Did you tell them to check on the permission issue with your server files/folders as mentioned above here https://wpgeodirectory.com/support/topic/gd-v2-after-updating-the-search-function-returns-an-error/#post-479752

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 19 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount