GeoDirectory + GeoMarketplace = bug + disappointment

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Tagged: geomarketplace, marketplace, wcmarketplace

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April 25, 2019 at 10:34 am #482788

Brigitte
Expired Member

Post count: 235

Hello,

I bought the GeoMarkeyplace plugin here: https://geodirectoryexperts.com/product/geomarketplace/

I have 2 questions please:

1) How to contact GeoMarketplace support? There is no info anywhere nor account created, I only received a purchase email, which gives me the link to download the plugin, nothing about support or contact.

2) Do you find normal that this plugin is so expensive ($99), while it does almost nothing … The only 2 features are, a menu item that changes depending on whether the user is connected or not, and a new “Products” tab from WC Marketplace in the detail page of GeoDirectory 🙁

By the way the plugin has a bug, when I save the few settings it offers, when I come back later, the settings are automatically reset ?! 🙁

It’s the first time I’m so disappointed with a GeoDirectory plugin. I understand that this is a third party plugin, but I would like a refund if it is possible, but I do not know where and who to ask.

Thank you for your help.

April 25, 2019 at 10:41 am #482790

Brigitte
Expired Member

Post count: 235

By the way the name of the developer of GeoMarketplace is “rightmentor”, and I can not find any info from him on the official GeoDirectoryExperts website?!

April 25, 2019 at 12:30 pm #482804

Guust
Moderator

Post count: 29970

Their website is linked in the sidebar of their listing and also linked from https://geodirectoryexperts.com/product/geomarketplace/ – http://webnware.com/

PS: this is NOT a GeoDirectory plugin, but a third party plugin

Thanks

April 25, 2019 at 6:08 pm #482883

Paolo
Site Admin

Post count: 31206

I just wanted to add my 2 cents about the second point and 3rd point.

2 For me, $75 is not that expensive. (You paid $99 because of Europe VAT? If you had a VAT number you would have paid $75.)

Even $99 though wouldn’t be expensive, considering it is a one time fee and that it allows directories to make extra money. On the geodirectoryexperts.com website, it is working just fine, sold few copies (and only brought 1 major complain, this one).

It doesn’t just do what you described. GeoMarketplace brings everything in the front end. For example, the form to create products linked to listings, the account page with downloads, the invoices.

By the way, the plugin has a bug, when I save the few settings it offers, when I come back later, the settings are automatically reset ?! 🙁

I can’t recreate this, so it must be a conflict with something else installed on your website. I’m sure webnware support will help you debug that.

Thanks

April 25, 2019 at 8:32 pm #482907

Brigitte
Expired Member

Post count: 235

@guust: Yes I know that’s what I say at the end of my message.

@paolo: Thanks for these informations. I want to clarify something. I was aware that GeoMarketplace is a third party plugin, and I never knew it was bad. I was just saying that there is no documentation, I have no information about this plugin 🙁

The only information I could find are the ones published in this article: https://wpgeodirectory.com/geodirectory-woocommerce-wc-marketplace-geomarketplace/

I was afraid you did not even know who the plugin developer was. Thank you for the link Guuts I will contact them.

Good evening to you.

April 26, 2019 at 11:42 am #483035

Brigitte
Expired Member

Post count: 235

I wanted to say that the support of GeoMarketplace is very friendly and responsive.

There were actually several bugs, and I got a new fixed version of the plugin. I also had some vital information about the plugin.

Thanks again.
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