[GeoDirectory V2] gd_loop function not working with sorting options

Hello,

I would like to preemptively say that I can not provide wp-admin access for team members as we are working on a national multi-site install. I am hoping this issue can be addressed without that kind of information being exchanged. We also can not adjust custom code without developer interference, so I am hoping to avoid that too.

Here is the problem: I can not get the gd_loop function to load accurate sorting orders. Our company is testing GeoDirectory V2 on a staging environment after running into multiple issues with GeoDirectory V1 and we thought this would be a much simpler process, but this issue is incredibly frustrating.

We require featured listings to display first in our directories (this would be, I assume, via the GD Archive page template when accessing a CPT on the front end of the site) due to advertising obligations, and I have set “Is Featured” in the Sorting tab of my CPT to default and the recommended option of “Descending.” The sort order on the front end does not change whatsoever no matter what I do in the Sorting tab; yes, I have “Featured” added as a custom field and I have attempted to make other additions and deletions to the GD Archive page template with success… so it appears as if the gd_loop function is bugged, or am I missing something important.

According to the documentation on your site, altering the sorting options in the CPT settings is supposed to modify the gd_loop function for that particular CPT, but it is not doing that. I can not set up a manual sort order in custom fields either as we have thousands of listings and it would take much too long to do. I have attempted clearing cache on my browser and site multiple times to no avail. In GeoDirectory V1 this process was still flawed but the end goal was still attainable… now, I can not find a solution whatsoever. Even adjusting the sorting options to sort by A-Z does not work.

I would also like to add that my additional sorting options do not even show up on my GD Archive CPT pages (via gd_loop_actions). These are not “Search” pages as I do not initiate a search, they are the CPT landing pages. Is there a larger caching issue at work here, or is this a known bug with the gd_loop functionality? I will provide some screenshots with what I have set up. Any insight that can be provided would be very helpful. Thank you.