GeoTravel theme causes blank screen

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Tagged: blank screen, geotravel, theme

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August 31, 2017 at 7:19 am #393679

Shannon Grant
Expired Member

Post count: 31

Hello, I’m relatively new to all of this. I was using the GeoTravel child theme and things were fine. I tried switching out to the GeoBold. I went back to the GeoTravel theme ultimately and now have a blank screen portrayed on my site. When I switch it to a Genesis theme, the page comes up. How can I resolve this within GeoTravel?

Thank you!

August 31, 2017 at 8:11 am #393693

Kor
Moderator

Post count: 16516

Hi Shannon,

Please share WP temp admin access to your site and FTP access to your server so that we could check further. You can post the details here using the private reply option below.

August 31, 2017 at 8:44 am #393705

Shannon Grant
Expired Member

Post count: 31

This reply has been marked as private.

August 31, 2017 at 9:18 am #393709

Shannon Grant
Expired Member

Post count: 31

This reply has been marked as private.

August 31, 2017 at 5:27 pm #393799

Paolo
Site Admin

Post count: 31206

Hi,

the WP file editor is disabled, so we’ll need FTP credentials to be able to fix this.

Let us know,

Thanks

September 1, 2017 at 7:23 am #393898

Shannon Grant
Expired Member

Post count: 31

This reply has been marked as private.

September 1, 2017 at 4:35 pm #393962

Paolo
Site Admin

Post count: 31206

Hi Shannon,

we need FTP credentials, wp admin you already gave them to us, but they are not enough.

If you don’t know FTP credentials, please provide cPanel access and we will find them.

Let us know,

Thanks

September 1, 2017 at 11:26 pm #394009

Shannon Grant
Expired Member

Post count: 31

This reply has been marked as private.

September 2, 2017 at 4:25 pm #394061

Paolo
Site Admin

Post count: 31206

Hi,

there were blank lines after the code in functions.php.

I deleted them and now seems to be working fine.

Let us know,

Thanks

September 2, 2017 at 9:39 pm #394081

Shannon Grant
Expired Member

Post count: 31

Thank you so much!!!

So I understand, how does that happen? I switched themes a few times that day, but only through the dashboard. While my computer was freezing up some at that time, I certainly did not touch the code. Is this something I can figure out in the future?

I really appreciate the help! I was stuck!

September 2, 2017 at 10:06 pm #394082

Shannon Grant
Expired Member

Post count: 31

I checked the page on my iPad and phone, still blank screen.

September 2, 2017 at 10:06 pm #394083

Shannon Grant
Expired Member

Post count: 31

I checked the page on my iPad and phone, still blank screen.

September 4, 2017 at 3:27 pm #394233

Paolo
Site Admin

Post count: 31206

This reply has been marked as private.

September 4, 2017 at 10:37 pm #394276

Shannon Grant
Expired Member

Post count: 31

Thank you! As soon as I read about GeoBoosters, I thought I disabled the other cache system plug-in. Maybe that’s when it got confused? I do see it up and thank you again!!!! I will work on downsizing the plug in’s. I’ve added some only to find out they aren’t everything I thought they were. GeoDirectory is very cool, but takes a lot of understanding of what it all does or doesn’t do. Thank you, thank you!!!

Shannon

September 4, 2017 at 10:42 pm #394277

Paolo
Site Admin

Post count: 31206

You are very welcome 🙂
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