GeoTravel theme causes blank screen

This topic contains 14 replies, has 3 voices, and was last updated by  Paolo 6 years, 8 months ago.

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  • August 31, 2017 at 7:19 am #393679

    Shannon Grant
    Expired Member
    Post count: 31

    Hello, I’m relatively new to all of this. I was using the GeoTravel child theme and things were fine. I tried switching out to the GeoBold. I went back to the GeoTravel theme ultimately and now have a blank screen portrayed on my site. When I switch it to a Genesis theme, the page comes up. How can I resolve this within GeoTravel?

    Thank you!

    August 31, 2017 at 8:11 am #393693

    Kor
    Moderator
    Post count: 16516

    Hi Shannon,

    Please share WP temp admin access to your site and FTP access to your server so that we could check further. You can post the details here using the private reply option below.

    August 31, 2017 at 8:44 am #393705

    Shannon Grant
    Expired Member
    Post count: 31
    This reply has been marked as private.
    August 31, 2017 at 9:18 am #393709

    Shannon Grant
    Expired Member
    Post count: 31
    This reply has been marked as private.
    August 31, 2017 at 5:27 pm #393799

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    the WP file editor is disabled, so we’ll need FTP credentials to be able to fix this.

    Let us know,

    Thanks

    September 1, 2017 at 7:23 am #393898

    Shannon Grant
    Expired Member
    Post count: 31
    This reply has been marked as private.
    September 1, 2017 at 4:35 pm #393962

    Paolo
    Site Admin
    Post count: 31206

    Hi Shannon,

    we need FTP credentials, wp admin you already gave them to us, but they are not enough.

    If you don’t know FTP credentials, please provide cPanel access and we will find them.

    Let us know,

    Thanks

    September 1, 2017 at 11:26 pm #394009

    Shannon Grant
    Expired Member
    Post count: 31
    This reply has been marked as private.
    September 2, 2017 at 4:25 pm #394061

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    there were blank lines after the code in functions.php.

    I deleted them and now seems to be working fine.

    Let us know,

    Thanks

    September 2, 2017 at 9:39 pm #394081

    Shannon Grant
    Expired Member
    Post count: 31

    Thank you so much!!! 

    So I understand, how does that happen?  I switched themes a few times that day, but only through the dashboard.  While my computer was freezing up some at that time, I certainly did not touch the code.  Is this something I can figure out in the future?

    I really appreciate the help!  I was stuck!

    September 2, 2017 at 10:06 pm #394082

    Shannon Grant
    Expired Member
    Post count: 31

    I checked the page on my iPad and phone, still blank screen.

    September 2, 2017 at 10:06 pm #394083

    Shannon Grant
    Expired Member
    Post count: 31

    I checked the page on my iPad and phone, still blank screen.

    September 4, 2017 at 3:27 pm #394233

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    September 4, 2017 at 10:37 pm #394276

    Shannon Grant
    Expired Member
    Post count: 31

    Thank you! As soon as I read about GeoBoosters, I thought I disabled the other cache system plug-in. Maybe that’s when it got confused? I do see it up and thank you again!!!! I will work on downsizing the plug in’s. I’ve added some only to find out they aren’t everything I thought they were. GeoDirectory is very cool, but takes a lot of understanding of what it all does or doesn’t do. Thank you, thank you!!!

    Shannon

    September 4, 2017 at 10:42 pm #394277

    Paolo
    Site Admin
    Post count: 31206

    You are very welcome 🙂

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