Getting irregular results from my search

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: Search Results

Author

Posts
February 27, 2020 at 3:25 pm #532593

Martin Roche
Expired Member

Post count: 29

Hi. Think I’ve broken my search.

From my search page – https://focustravel.uk/partner-directory/ this page used to display my whole list of 50+ but now displays a random five !??! (see My Main Partner Directory Search page.png)

Once you select any search – eg. Online booking system : Atriis – I get a list of all the partners instead of just the Atriis selection (13) (see All Partners after any search.png)

The database is all good. Eg Atriis has 13 counts (see Atriis Cagegory count 13.png)

BUT if you select “Atriis” as a category link at the bottom of the 360 Corporate Travel page – eg https://focustravel.uk/partner-directory/360-corporate-travel (see 360 Corporate Travel page Attris link.png)
– it only shows 5 of the 13 Atriis when it returns the search (can’t upload a 5th screengrab of this)

Tried loads of settings and turned lots off. Please can you urgently help me. See all screengrabs attached too.

Thank you.

February 27, 2020 at 7:16 pm #532654

Alex Rollin
Moderator

Post count: 27815

Please share WP Admin credentials and we will check the settings.

WordPress Credentials
WP Admin Login URL:
WP Admin Username:
WP Admin Password:

February 27, 2020 at 7:53 pm #532669

Martin Roche
Expired Member

Post count: 29

This reply has been marked as private.

February 27, 2020 at 8:52 pm #532675

Martin Roche
Expired Member

Post count: 29

This reply has been marked as private.

February 27, 2020 at 10:51 pm #532696

Alex Rollin
Moderator

Post count: 27815

I can’t login, unknown username.

Divi has made some changes recently adding a Theme Builder.

Try creating the Search Archive with the theme builder feature.

February 28, 2020 at 12:06 am #532703

Alex Rollin
Moderator

Post count: 27815

If this is still an issue ppease also include FTP info so we can debug

February 28, 2020 at 8:52 am #532725

Martin Roche
Expired Member

Post count: 29

This reply has been marked as private.

February 28, 2020 at 10:12 am #532732

Kiran
Moderator

Post count: 7069

This reply has been marked as private.

February 28, 2020 at 12:36 pm #532748

Martin Roche
Expired Member

Post count: 29

This reply has been marked as private.

February 28, 2020 at 1:48 pm #532761
Kiran
Moderator

Post count: 7069
Hi Martin,

It looks like you have used gd_listings shortcode/widget in search page content.

On Archive/Search page it should have following shortcode/widgets.
```
[gd_loop_actions]
[gd_loop layout=2]
[gd_loop_paging]
```
Kiran
February 28, 2020 at 3:51 pm #532792

Martin Roche
Expired Member

Post count: 29

This reply has been marked as private.

February 28, 2020 at 11:00 pm #532860

Alex Rollin
Moderator

Post count: 27815

I create a WP Page with the default search page GD Shortcodes. It works fine and can be edited.

The Divi Theme Builder is not overriding that page as expected.

I can also see that once a page is set as the GD Search page, it is no longer editable, and it does not work as expected even with the proper shortcodes in a code block.

The developers will be looking into the changes Divi have made and find a solution as soon as possible.

In the meantime I recommend that you use the default WP Page without Divi. I have set that as active.

February 28, 2020 at 11:00 pm #532861

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

March 2, 2020 at 6:25 am #533021

Kiran
Moderator

Post count: 7069

Hi Martin,

Please provide us FTP credentials to look into there.

Kiran

March 2, 2020 at 5:33 pm #533132

Martin Roche
Expired Member

Post count: 29

This reply has been marked as private.
Author

Posts