How to change category when you enter someone manually?

This topic contains 8 replies, has 3 voices, and was last updated by  Alex Rollin 7 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • January 22, 2018 at 8:22 pm #413881

    Dennis Work
    Expired Member
    Post count: 3

    I have entered a customer manually, and added all of their information for their listing in the back end. When I look at the listing, it shows that the listing is uncategorized, and is greyed out so you can’t edit it. How do you change the category for one of your listings? In the photo, the first listing is the one I added in the back end. I can not see anywhere that I can edit their category, or even add it?

    January 22, 2018 at 9:22 pm #413887

    Dennis Work
    Expired Member
    Post count: 3

    Also, when I click on the “read more”, I get an error page, “oops, this is somewhat embarrassing isn’t it?” Not sure why, or how to fix, since it is automatically generated on the listing.

    January 23, 2018 at 8:57 am #413926

    Kor
    Moderator
    Post count: 16516

    Hi Dennis,

    Have you tried editing the listing and choose a new category? If not, please share WP admin access to your Website in private reply and we’ll check on it.

    Thanks!

    January 23, 2018 at 9:55 am #413937

    Alex Rollin
    Moderator
    Post count: 27815

    Just a note, categories must be created in advance at Places > Categories

    Then, once you have created one, you can add it to the listing.

    January 24, 2018 at 10:39 pm #414287

    Dennis Work
    Expired Member
    Post count: 3

    Hi there, yes, I have 13 categories all set up already. There is just nowhere in the back end when you add them to add their category. My biggest issue right now is that the read more takes you to an error page. The customer is ready to ask for a refund if I don’t resolve this, how do I give you private access to look at this? Thanks so much for your help.

    January 25, 2018 at 5:59 am #414309

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    January 25, 2018 at 9:06 am #414334

    Alex Rollin
    Moderator
    Post count: 27815

    About the 404 errors, please see the troubleshooting guide:

    https://wpgeodirectory.com/docs/troubleshooting-guide/#notfound

    About the categories, make sure you have not hidden the category select option from the listing form. It must be included in order to choose a category.

    GD > Place Settings > Custom Fields > Category

    January 25, 2018 at 3:59 pm #414405

    Dennis Work
    Expired Member
    Post count: 3
    This reply has been marked as private.
    January 26, 2018 at 4:47 am #414455

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Dennis,

    Thanks for writing in today.

    #1 – Listing 404 errors – Listings in several of your CPTs don’t have categories added to them. Please review all your listings to make sure that at least one category has been applied to each listing.

    At GD > Permalinks you have checked the setting to include category in the URL, so, if the category is missing from the listing, then the url for the listing will not work. All listings require at least one category. Add the category and they should function as expected.

    2# – Read more links – You have custom functions in your custom child theme. One or more of these functions is overwriting the ‘Read More’ text and the read more text link. The text and link, if left to it’s own, would appear the same as it does on your parent theme, Directory Starter, as shown here: https://wpgeo.directory/starter/places/restaurants/

    The read more link generated by your function is not the correct listing link, and so you are seeing a 404 error when clicked.

    You can take a look at your custom functions to find the function causing the problem and remove/disable it to address is yourself. I can also flag this for a developer to take a look. Before I do that, though, please first create a private reply that includes tested FTP information. Please include all the information so we have it in one place.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    Let us know how it goes 🙂

    Alex

    Automatic Updates are Awesome! Get yours setup today!
    GD Experts help site owners reach their goals faster

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount