40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

I can't get automatic updates

This topic contains 7 replies, has 3 voices, and was last updated by  Zul Kurniawan 5 years, 7 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • April 4, 2019 at 8:34 am #478145

    Zul Kurniawan
    Expired Member
    Post count: 122

    Hi,

    I am an active customer, and I have trouble when updating GDv2. The response hinted as if my license was not active. Please help check my website, I will give details in the conversation below.

    For your information, that I have started the conversion process since a few weeks ago, where we were asked to copy-move the add-on folder manually via FTP (different from the latest method, which is automatic conversion).

    So, I made a stagging website. But a message appears:

    Download failed. Unauthorized.

    Then if you follow the instructions, an error message will appear:

    Your license has been activated for this domain, please activate it first.

    I included a few screenshots in the conversation below.

    My question is, does my license double or duplicate because I created a backup website a few weeks ago? How can I ensure GDv2 that I only have 1 website? I want to update to Version 2.

    Thanks!

    April 4, 2019 at 8:37 am #478146

    Zul Kurniawan
    Expired Member
    Post count: 122
    This reply has been marked as private.
    April 4, 2019 at 10:08 am #478162

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    If you moved your site to a new domain you will simply have to deactivate and then reactivate the licences to register them to the new domain.

    Thanks,

    Stiofan

    April 4, 2019 at 10:17 am #478164

    Zul Kurniawan
    Expired Member
    Post count: 122

    Hi Stiofan,

    that means I only need to disable the license on the staging website, right? then I reactivate the license on the main website?

    basically I made a staging website in February just to prepare for conversion to GDv2, but now GD makes the conversion method easier, so I don’t need a staging website anymore.

    April 4, 2019 at 11:11 am #478177

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Your membership gives you access to unlimited sites so just on whatever site its not working on, deactivate and then reactivate 🙂

    Stiofan

    April 4, 2019 at 11:24 am #478182

    Zul Kurniawan
    Expired Member
    Post count: 122

    Hi Stiofan,

    Oh, I just found out that a Full Member license can create unlimited websites. So 1 license can be used for many websites, is that so?

    Whatever it is, thank you very much Stiofan for the information.

    April 4, 2019 at 11:45 am #478194

    Kor
    Moderator
    Post count: 16516

    Hi Zul Kurniawan,

    Thanks for your reply. Yes, that’s correct. 1 license can be used for “Unlimited” Websites. Refer to the FAQ below https://wpgeodirectory.com/downloads/membership/

    April 4, 2019 at 11:49 am #478196

    Zul Kurniawan
    Expired Member
    Post count: 122

    Hi Kor,

    Thanks for your reply.

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount