Hi,
I am an active customer, and I have trouble when updating GDv2. The response hinted as if my license was not active. Please help check my website, I will give details in the conversation below.
For your information, that I have started the conversion process since a few weeks ago, where we were asked to copy-move the add-on folder manually via FTP (different from the latest method, which is automatic conversion).
So, I made a stagging website. But a message appears:
Download failed. Unauthorized.
Then if you follow the instructions, an error message will appear:
Your license has been activated for this domain, please activate it first.
I included a few screenshots in the conversation below.
My question is, does my license double or duplicate because I created a backup website a few weeks ago? How can I ensure GDv2 that I only have 1 website? I want to update to Version 2.
Thanks!