Image issues

This topic contains 14 replies, has 4 voices, and was last updated by  Paul 4 years, 8 months ago.

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  • August 12, 2019 at 10:40 pm #502762

    Paul
    Lifetime Member
    Post count: 139

    Hi,
    I’ve looked at the documentation and can’t seem to figure out how to solve a few problems I’m having.

    Our users are reporting the following:

    1) Some say they can’t upload an image. When they do it just ends up with a blank image on it. When they try multiple times to upload we end up having many duplicates of images in the media area that has a bunch of blank images.
    2) Some users say when they can upload them the images turn out blurry regardless of what the size the upload. I suspect this is due to using Smush.
    3) When an image is uploaded it seems to crop the images in a strange way. No matter what I do the image crops the tops of people’s heads.

    Could you help me figure this out?

    August 12, 2019 at 10:42 pm #502766

    Paul
    Lifetime Member
    Post count: 139
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    August 12, 2019 at 10:58 pm #502768

    Alex Rollin
    Moderator
    Post count: 27815

    If you do not want cropping, then make sure you set the GD Post Images element to ‘contain’ with no cover. That would be in the archive item template.

    I have replaced the GD Post Images shortcode in your archive item with this:

    [gd_post_images type=”image” ajax_load=”1″ slideshow=”1″ show_title=”1″ animation=”slide” controlnav=”1″ link_to=”post” types=”logo, post_images” image_size=”full” cover=”n”]

    Previously it was
    [gd_post_images type=”image” ajax_load=”1″ slideshow=”1″ show_title=”1″ animation=”slide” controlnav=”1″ link_to=”post” show_logo=”1″]

    You will need to use the shortcode builder to adjust those options to find the ones that work best for you. The same type of change can be made on the details page, which is also set for default cover style.

    About the image upload issue, I was not able to see that issue. What do I need to do to see the problem?

    August 13, 2019 at 6:19 am #502799

    Paul
    Lifetime Member
    Post count: 139

    Hey Alex,

    Thanks for the help. I think I need to keep the image cover (both). It looks really bad without the cover, but I’m wondering how I can change the ratio of the dimensions that are displayed on the archive and details page. It looks like right now it’s at a 335×220. I’d like it to be at a 4:3 ratio. That way it’s a little easier for people to crop images of their face and fit it in the dimensions. Also, I’m hoping I can just tell people the ideal image size and ratio and they can upload pics to fit it.

    Can you tell me how to accomplish this?

    August 13, 2019 at 9:39 am #502817

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    The settings shown in the shortcode builder are what we have available.

    We tried to make those options such that they work in most cases, but if they aren’t working for you then you can certainly create custom CSS to override it.

    It would probably be the case that you would want to start with the settings as ‘contain’ and then write your own custom CSS.

    object-fit is a css property. You can read more about how it works here: https://css-tricks.com/almanac/properties/o/object-fit/

    August 13, 2019 at 10:37 pm #502951

    Paul
    Lifetime Member
    Post count: 139

    I think I’m going to need to hire someone to do this. Thanks, Alex.

    Cheers.

    August 21, 2019 at 8:20 pm #504232

    Paul
    Lifetime Member
    Post count: 139
    This reply has been marked as private.
    August 21, 2019 at 10:40 pm #504262

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    August 22, 2019 at 7:15 pm #504429

    Paul
    Lifetime Member
    Post count: 139
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    August 22, 2019 at 7:50 pm #504431

    Paul
    Lifetime Member
    Post count: 139

    Hey Alex,
    I think it may be a problem with the image settings. I found the images in ftp and the sizes seem to be appended to the end of the filename.

    Here’s the link to the image that geodirectory is trying to present: https://42k09h4rech3z8q9v2zh5r6a-wpengine.netdna-ssl.com/wp-content/uploads/2019/08/avcs_team2.png

    That doesn’t load, but if you add the image size at the end it works: https://42k09h4rech3z8q9v2zh5r6a-wpengine.netdna-ssl.com/wp-content/uploads/2019/08/avcs_team2-400×250.png

    Any idea what the issue is? Maybe I have the images size settings wrong?

    August 22, 2019 at 11:43 pm #504483

    Alex Rollin
    Moderator
    Post count: 27815
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    August 23, 2019 at 11:02 am #504556

    Naveen Giri
    Moderator
    Post count: 1559
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    August 25, 2019 at 2:34 pm #504818

    Paul
    Lifetime Member
    Post count: 139
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    August 27, 2019 at 7:10 am #505075

    Kiran
    Moderator
    Post count: 7069
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    August 27, 2019 at 3:17 pm #505164

    Paul
    Lifetime Member
    Post count: 139

    Thanks Kiran.

    I’ve had this problem on and off for the past few months – since GDV2 was implemented.

    I turned off the option in Smush to convert PNG to jpg. My only other idea of what it could be is uploading images from the front end vs from the backend.

    I’m hoping the smush option being off will solve the problem. I’ll do some testing today and get back to you soon.

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