Import CSV File Fail

This topic contains 18 replies, has 5 voices, and was last updated by  Alex Rollin 6 years, 9 months ago.

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  • January 31, 2019 at 11:36 am #466396

    Andrea Davidson
    Expired Member
    Post count: 128

    Hi

    I have used the Downloaded sample categories template, in put text data and saved in same format as sample.

    “The uploaded file is not a valid csv file. Please try again”.
    I get the above message, please advise. Please see attached.

    Thanks
    Andrea

    January 31, 2019 at 1:37 pm #466415

    Matthias Schmieder
    Full Member
    Post count: 94

    Hi,

    i got the same issue…

    January 31, 2019 at 4:32 pm #466448

    Alex Rollin
    Moderator
    Post count: 27815

    Please see this doc: https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#not-a-valid-csv-file

    We apologize for the inconvenience caused by the WP bug.

    February 1, 2019 at 10:32 am #466576

    Andrea Davidson
    Expired Member
    Post count: 128

    Hi
    I am iin process of going through check lists as per link above.

    Jetpack
    ‘Social networks sharing’ may cause duplicate graph metadata and create difficulty with sharing to social networks.

    Is there an option within GeoDirectory or a plugin that you know of that is compatible with GDv2 to process the sharing of posts with Social Media?

    Thanks
    Andrea

    February 1, 2019 at 11:28 am #466579

    Andrea Davidson
    Expired Member
    Post count: 128

    Hi
    I have just follwed the checklist you have detailed https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#not-a-valid-csv-file.

    As a result of removing the conflicts detailed,
    Jetpack options – I haven’t deactivated it
    Tabs Shortcode And Widgets

    my website now states, “It looks like there is a JavaScript error in a plugin or theme that is causing a conflict with Draw Attention. For more information on troubleshooting this issue, please see our help page”.

    I had a similar error before and one of your colleagues corrected it, if this helps. I wasn’t made aware of how it was corrected though.

    Can you please assist? I am at the stage where all I need to do is upload the csv file for categories and the csv file for business listings and i am ready to launch.

    Thank you, Andrea

    February 1, 2019 at 11:40 am #466580

    Kor
    Moderator
    Post count: 16516

    Hi Andrea,

    Thanks for your reply. Could you share your WP Admin access here in private reply so that we could check it out for you?

    Thanks

    February 1, 2019 at 11:44 am #466581

    Andrea Davidson
    Expired Member
    Post count: 128
    This reply has been marked as private.
    February 1, 2019 at 2:09 pm #466614

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    February 1, 2019 at 2:13 pm #466616

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    February 1, 2019 at 2:17 pm #466619

    Andrea Davidson
    Expired Member
    Post count: 128
    This reply has been marked as private.
    February 1, 2019 at 2:41 pm #466630

    Andrea Davidson
    Expired Member
    Post count: 128
    This reply has been marked as private.
    February 2, 2019 at 10:29 am #466730

    Andrea Davidson
    Expired Member
    Post count: 128

    Hi
    is there an update on this? I have checked my website and it is the same.

    I would like to launch as soon as possible.

    Thank you for your help.

    Andrea

    February 2, 2019 at 12:24 pm #466748

    Alex Rollin
    Moderator
    Post count: 27815

    The developers will take a look when they get back to the office

    https://wpgeodirectory.com/support-policy/

    Support Forum – hours of operations

    Our support hours are Monday to Friday, 09:00 to 18:00 (UK Time). We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.

    February 4, 2019 at 2:10 pm #466948

    Kiran
    Moderator
    Post count: 7069

    Hello Andrea,

    Can you provide CSV file as well? I can’t find anything wrong. Which software you are using for CSV editor?

    Let us know.

    Thanks,
    Kiran

    February 4, 2019 at 9:50 pm #467055

    Andrea Davidson
    Expired Member
    Post count: 128
    This reply has been marked as private.
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