40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Imports not working

This topic contains 16 replies, has 3 voices, and was last updated by  Kiran 5 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • October 20, 2019 at 9:58 pm #513979

    Julian Howard
    Full Member
    Post count: 47

    HI,
    Re my site Pokernearme.com.au There has been some sort of change to the geodirectory plugin in that many of the dates of events (which are recurring) have been automatically reset to 2020 (when they should be current dates) and when I have tried to import the data to change this I am getting an error message (see attached). Are you able to check that out for me. I tried to follow it to the end but ended up somewhere else and dont want to mess with things too much anyway. And if I try to go ahead with importing I get the message ‘Please select CSV file’. Which is what Im using. Thanks for your help. Yours Julian

    October 21, 2019 at 10:06 am #514032

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    We can take a look at that for you.

    Please share site credentials so we can debug that issue.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    October 21, 2019 at 10:35 am #514034

    Julian Howard
    Full Member
    Post count: 47
    This reply has been marked as private.
    October 21, 2019 at 10:54 am #514035

    Julian Howard
    Full Member
    Post count: 47
    This reply has been marked as private.
    October 21, 2019 at 11:49 am #514049

    Julian Howard
    Full Member
    Post count: 47
    This reply has been marked as private.
    October 21, 2019 at 12:46 pm #514069

    Kiran
    Moderator
    Post count: 7069

    Hi Julian,

    FTP credentials are not working.

    

    It shows following error when tried to connect:
Response:	530 Login authentication failed
Error:	Critical error: Could not connect to server
    

    Also please attach csv file in zip format that you trying to import.
    

    Thanks,
    
Kiran
    

		
	
    


    

			
				

    

	
    

		October 21, 2019 at 1:12 pm

		
		#514072

		
		
		
	
    


    


    

	
    

		
		
    Julian Howard
    Full Member
    
		
		
     Post count: 47
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		October 21, 2019 at 1:15 pm

		
		#514074

		
		
		
	
    


    


    

	
    

		
		
    Kiran
    Moderator
    
		
		
     Post count: 7069
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		October 21, 2019 at 1:23 pm

		
		#514076

		
		
		
	
    


    


    

	
    

		
		
    Julian Howard
    Full Member
    
		
		
     Post count: 47
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		October 21, 2019 at 1:28 pm

		
		#514077

		
		
		
	
    


    


    

	
    

		
		
    Kiran
    Moderator
    
		
		
     Post count: 7069
    
	
    

	
    

		
		
    I have fixed ini_restore() related security error. I have added alternative function to check ini_set() function working or not.
    

    It will be in next release. I need FTP access to apply patch:
    
https://github.com/AyeCode/geodirectory/pull/967/commits/f007e4862c7f3d6216eaa7154f5feda418adc2e6
    
If you have access to file \plugins\geodirectory\includes\admin\views\html-admin-settings-import-export-reqs.php then apply patch and check how it goes.
    

    Kiran
    

		
	
    


    

			
				

    

	
    

		October 21, 2019 at 1:30 pm

		
		#514078

		
		
		
	
    


    


    

	
    

		
		
    Julian Howard
    Full Member
    
		
		
     Post count: 47
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		October 21, 2019 at 1:49 pm

		
		#514083

		
		
		
	
    


    


    

	
    

		
		
    Kiran
    Moderator
    
		
		
     Post count: 7069
    
	
    

	
    

		
		
    why the dates rolled forward a year (seemingly) after 5.2.4 was installed?
    

    I am not aware of similar issue, i think your should ask for a help from WordPress Support Team.
    

    Kiran
    

		
	
    


    

			
				

    

	
    

		October 23, 2019 at 10:10 pm

		
		#514496

		
		
		
	
    


    


    

	
    

		
		
    Julian Howard
    Full Member
    
		
		
     Post count: 47
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		October 24, 2019 at 11:27 am

		
		#514565

		
		
		
	
    


    


    

	
    

		
		
    Kiran
    Moderator
    
		
		
     Post count: 7069
    
	
    

	
    

		
		
    Hi Julian,
    

    Still can’t connect to FTP.
    
It shows
    

    

    Error:	Connection timed out after 20 seconds of inactivity
Error:	Failed to retrieve directory listing
    

    Kiran
    

		
	
    


    

			
				

    

	
    

		October 24, 2019 at 12:09 pm

		
		#514569

		
		
		
	
    


    


    

	
    

		
		
    Alex Rollin
    Moderator
    
		
		
     Post count: 27815
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
		
	
    • 

	
  • 

		
    Author
    

		
    

			
				Posts
			
		
    

	
    • 





			



	


		Viewing 15 posts - 1 through 15 (of 17 total)
	


	


		

	

	





		
				

			

				

					
We have moved to a support ticketing system and our forums are now closed.

					Open Support Ticket
				

			

		

		
	
	


			

			


		
	


		

	

	


















	
	
			
			
			
			
                        
            
            
                
                

                    

                        20% Discount Offer
                        
                        
                    

                    

                        Hurry! Get your 20% discount before it expires.
                        Get 20% Discount