Internal Server Error and broken site

This topic contains 8 replies, has 2 voices, and was last updated by  Stiofan O’Connor 7 years, 8 months ago.

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  • August 5, 2017 at 1:19 pm #389885

    tkh2015
    Expired Member
    Post count: 147

    The front page shows fine. However, when I click on a menu item or a business the website is broken and gives this error.

    I can login.

    The website was working about 4 weeks ago. I went away on vacation, came back and the site was not working, giving this error message. I had done nothing. I thought it might be a plugin issue, I updated some plugins yesterday, still getting this message. I contacted the web hosting company. They can’t help:

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    Apache Server at http://www.xxxxxxxx.com Port 80

    August 5, 2017 at 1:22 pm #389886

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Please provide wp-admin and FTP details and we will take a look.

    Thanks,

    Stiofan

    August 5, 2017 at 1:40 pm #389888

    tkh2015
    Expired Member
    Post count: 147
    This reply has been marked as private.
    August 5, 2017 at 1:54 pm #389892

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    ok, i’m logged in but i see no businessdirectory folder in your files, and many WP install, what one is the live one?

    Stiofan

    August 5, 2017 at 1:56 pm #389894

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Saving your permalinks seems to have resolved it, this might mean when something updated it did not save the permalinks correctly.

    Thanks,

    Stiofan

    August 5, 2017 at 1:56 pm #389895

    tkh2015
    Expired Member
    Post count: 147
    This reply has been marked as private.
    August 5, 2017 at 1:59 pm #389896

    tkh2015
    Expired Member
    Post count: 147

    Okay, thank you. I wonder what caused this?

    August 5, 2017 at 2:00 pm #389899

    tkh2015
    Expired Member
    Post count: 147

    which plugin – or was it wordpress?

    August 5, 2017 at 2:24 pm #389904

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It could be any plugin, if a plugin has a hook to update permalinks on plugin update it can break them if it does it too early before other plugins have added their permalinks to the settings, its very hard find out which one it is without going through all the code.

    Thanks,

    Stiofan

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