Invalid License?

This topic contains 23 replies, has 4 voices, and was last updated by  Mark Liddell 7 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #439888

    Mark Liddell
    Buyer
    Post count: 19

    Hello,

    We recently made updates to our site and need to reactivate our plugins. However, when attempted to simply activate our already purchased plugins, we are getting an error message that says our license is invalid? Please advise as to how to quickly resolve this issue?

    Thanks in advance!

    Jay

    #439889

    Kor
    Moderator
    Post count: 16516

    Hi Jay,

    Thanks for your post. I will forward this to @paolo for further assistance. In the meantime, kindly share your WP admin access in private reply just in case we needed it.

    Thanks!

    #439901

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    please also see the section about plugin updates here:
    https://wpgeodirectory.com/docs/installing-addons/#updates

    You can try deactivating and reactivating the licenses.

    #439941

    Mark Liddell
    Buyer
    Post count: 19
    This reply has been marked as private.
    #439963

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    you must have a singe site license. Here are the instructions, depending on whether the old site is still active or not:

    Update Single Site Licenses when Changing Site URL
    If you have a single site license, then whenever your site domain changes you will need to update the license for each plugin. For example, you might have been working on a development site at one URL, and now you have moved the site to a new URL. Follow these steps to deactivate the license at the old URL and activate the license at the new URL.

    1. Visit the old site at the old URL.
    2. Visit the old site plugin page.
    3. Find the addon license and click “Deactivate”.
    4. Visit the new site at the new URL and go to the plugins page.
    5. Find the addon license and paste your license code, then press Activate.

    Update Single Site License for a decommissioned site
    It may be that you started working on a site, then changed the URL or deleted or otherwise decommissioned the site. In this case, follow these steps:

    1. Visit https://wpgeodirectory.com/your-account/purchase-history/
    2. Select “View Licences” for the product.
    3. Select “Manage Sites”
    4. Select the sites where you want to deactivate the license.

    More information can be found here: https://wpgeodirectory.com/docs/installing-addons/#updates

    #439990

    Mark Liddell
    Buyer
    Post count: 19

    Thanks Alex!
    That Worked.

    #439991

    Mark Liddell
    Buyer
    Post count: 19
    This reply has been marked as private.
    #439993

    Alex Rollin
    Moderator
    Post count: 27815

    You can try signing in here first: https://console.cloud.google.com/

    #439994

    Mark Liddell
    Buyer
    Post count: 19
    This reply has been marked as private.
    #439997

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Mark,

    Google changed some rules which breaks this, i’ll release an update in the next hour to fix it.

    Thanks,

    Stiofan

    #440000

    Mark Liddell
    Buyer
    Post count: 19

    Make sense. Thanks for the followup! Great support!

    #440001

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You are welcome, its released now 🙂

    Stiofan

    #440024

    Mark Liddell
    Buyer
    Post count: 19
    This reply has been marked as private.
    #440027

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    If the auth code is wrong then that can show, i have removed the authcode, try setting it up again.

    Thanks,

    Stiofan

    #440210

    Mark Liddell
    Buyer
    Post count: 19
    This reply has been marked as private.
Viewing 15 posts - 1 through 15 (of 24 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount