Invoicing/Payment not working

This topic contains 8 replies, has 4 voices, and was last updated by  James Barker 7 years ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • #409176

    James Barker
    Full Member
    Post count: 91

    Doing more testing this evening and found another issue. I initially had the payment gateway set up to go to the PayPal sandbox. Tonight I disabled it after entering my banking info and PayPal address as the only two options. Upon attempting to pay the invoice, I first noticed there was no other option than for PayPal (there was nothing notating a bank transfer option.) Upon proceeding to PayPal, I ended up in their sandbox again despite it not being enabled (PayPal is set up as the default.) I logged out of that account and went back in as an administrator to double-check and, sure enough, I have only bank transfer and PayPal as payment options with PayPal as the default and sandbox totally disabled. I enabled GD Booster and cleared the cache, disabled it again and logged back in as a customer, created another dummy listing and went through the process again only to end up in the sandbox.

    I’ll post admin credentials separately for someone to take a look at it.

    #409177

    James Barker
    Full Member
    Post count: 91
    This reply has been marked as private.
    #409203

    Guust
    Moderator
    Post count: 29970

    PayPal sandbox is still enabled.
    Bank transfer is not an option for recurring payments.

    Thanks

    #409205

    James Barker
    Full Member
    Post count: 91

    I must be missing a setting somewhere, Guust – this is what I have (see attachments). Where else would it need to be changed?

    #409210

    James Barker
    Full Member
    Post count: 91

    Ok, did a little more investigating. This is the error I get leading me to sandbox. My PayPal account I’m using is a business account, but I’m wondering if this is occurring because I don’t have the invoice add-on for PayPal Pro (which I just found out about.) Can you please confirm so I’m not purchasing something I don’t need if it’s not necessary. Thanks.

    #409223

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    PayPal upgrades are optional.

    #409225

    James Barker
    Full Member
    Post count: 91

    Ok, if that’s the case then something still isn’t working correctly based on my previous response.

    #409244

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    you need to go to PayPal Standard settings page here : https://wpgeodirectory.com/support/wp-content/uploads/sites/11/2017/12/Screen-Shot-2017-12-12-at-8.47.29-AM.png

    and disable the sandbox.

    Test payment that you see here is not related to PayPal: https://wpgeodirectory.com/support/wp-content/uploads/sites/11/2017/12/Screen-Shot-2017-12-12-at-8.48.32-AM.png

    Thanks

    #409247

    James Barker
    Full Member
    Post count: 91

    Thanks, I had missed that one having assumed unchecking test payment in gateway payments would disable it. Fixed!

Viewing 9 posts - 1 through 9 (of 9 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount