Licence not activated! Please renew or seek support

This topic contains 9 replies, has 3 voices, and was last updated by  Gareth Gutteridge 8 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • November 29, 2016 at 4:42 pm #314514

    Gareth Gutteridge
    Expired Member
    Post count: 25

    Hi 🙂

    I’m currently attempting to set up the licences for all of the addons that i have and not a single one of them is currently working.

    I am getting the error;
    Licence not activated! Please renew or seek support

    I have contacted 1and1.co.uk and have asked them if its something to do with CURL/PHP and they have said that this isn’t the issue and that i should talk to you guys regarding this (see http://mybs5.com/phpinfo.php)

    Am i missing something out? I have attempted on both my mobile and my laptop using chrome and firefox.

    http://mybs5.com

    November 29, 2016 at 5:19 pm #314526

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Gareth,

    1and1 hosting in Germany has a problem connecting to our servers to validate the licence, you can try contacting their support but a few users have and they have been useless, i have tried everything in my power to resolve it but there is no way for me to communicate with 1and1 Germany support.

    You can use this plugin to do updates if you can’t get 1and1 to solve this: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/

    Thanks,

    Stiofan

    November 29, 2016 at 5:22 pm #314527

    Gareth Gutteridge
    Expired Member
    Post count: 25

    I will call them and email them again, any specifics i should ask for?

    November 29, 2016 at 5:36 pm #314532

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please see this post https://wpgeodirectory.com/support/topic/license-key/#post-301912

    Keep us updated and let us know if we can assist with anything, i would love to have this resolved.

    P.S. If the person you are speaking to does not know what a “traceroute” (trace route) is then you need to speak to someone else higher up in server support.

    Thanks,

    Stiofan

    November 30, 2016 at 4:27 pm #315736

    Gareth Gutteridge
    Expired Member
    Post count: 25

    An update;

    I’m still fighting them, speaking to 3 individual people and have raised it as a “potential customer losing complaint” They might consider doing it since i have 11 websites with them currently.. we shall see.

    They SEEM to be doing something.

    All i want to do currently is activate the events part of the website so that i can get on with everything else but it seems it wont appear in the settings unless i activate it.

    November 30, 2016 at 4:30 pm #315743

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    We just did some updates, so you should update manually or using that plugin i suggested.
    The only thing activating the licence does is to allow you to update using the normal WP update system and notify you of updates available.

    I really hope you can convince them to do something about it, i am here if you need help or have any questions.

    Thanks,

    Stiofan

    December 13, 2016 at 7:15 pm #324395

    Gareth Gutteridge
    Expired Member
    Post count: 25

    Finally this has been fixed. I have a support ticket number C715800660.

    Now that this has been fixed i can confirm auto updates work, would you like me to ask them anything? I cant presume that this was a global fix but it may have been.

    I could ask them for more information? This took me two weeks of daily calls, emails and facebook harassment but it works!

    ——————————————————————————

    Dear Gareth Gutteridge (Customer ID: ~~~~~~),

    Thank you for contacting us.

    This message is to inform that the issue with the curl command for( https://wpgeodirectory.com/) was fixed. Running the command curl -Lv https://wpgeodirectory.com/ is successful with no errors. We apologize for the inconvenience caused and thank you for your patience.

    As always, agents are available by telephone 24/7 at 0333 336 5509 if you wish to speak with someone directly about a particular issue.

    December 26, 2016 at 5:39 pm #330738

    Dominik Bibl
    Buyer
    Post count: 9

    Hello

    i can confirm this, with my 1&1 Germany account i can now also activate the addons 🙂

    regards

    Dominik

    December 27, 2016 at 12:14 pm #331046

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Gareth,

    Sorry i missed your reply, just got the reply notification from Dominiks post.

    THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! 🙂

    December 27, 2016 at 2:25 pm #331116

    Gareth Gutteridge
    Expired Member
    Post count: 25

    Haha! Brilliant. I guess my hounding worked for everyone.

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount