Licence not activated! Please renew or seek support

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Tagged: activation, Licence

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November 29, 2016 at 4:42 pm #314514

Gareth Gutteridge
Expired Member

Post count: 25

Hi 🙂

I’m currently attempting to set up the licences for all of the addons that i have and not a single one of them is currently working.

I am getting the error;
Licence not activated! Please renew or seek support

I have contacted 1and1.co.uk and have asked them if its something to do with CURL/PHP and they have said that this isn’t the issue and that i should talk to you guys regarding this (see http://mybs5.com/phpinfo.php)

Am i missing something out? I have attempted on both my mobile and my laptop using chrome and firefox.

http://mybs5.com

November 29, 2016 at 5:19 pm #314526

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Gareth,

1and1 hosting in Germany has a problem connecting to our servers to validate the licence, you can try contacting their support but a few users have and they have been useless, i have tried everything in my power to resolve it but there is no way for me to communicate with 1and1 Germany support.

You can use this plugin to do updates if you can’t get 1and1 to solve this: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/

Thanks,

Stiofan

November 29, 2016 at 5:22 pm #314527

Gareth Gutteridge
Expired Member

Post count: 25

I will call them and email them again, any specifics i should ask for?

November 29, 2016 at 5:36 pm #314532

Stiofan O’Connor
Site Admin

Post count: 22956

Please see this post https://wpgeodirectory.com/support/topic/license-key/#post-301912

Keep us updated and let us know if we can assist with anything, i would love to have this resolved.

P.S. If the person you are speaking to does not know what a “traceroute” (trace route) is then you need to speak to someone else higher up in server support.

Thanks,

Stiofan

November 30, 2016 at 4:27 pm #315736

Gareth Gutteridge
Expired Member

Post count: 25

An update;

I’m still fighting them, speaking to 3 individual people and have raised it as a “potential customer losing complaint” They might consider doing it since i have 11 websites with them currently.. we shall see.

They SEEM to be doing something.

All i want to do currently is activate the events part of the website so that i can get on with everything else but it seems it wont appear in the settings unless i activate it.

November 30, 2016 at 4:30 pm #315743

Stiofan O’Connor
Site Admin

Post count: 22956

We just did some updates, so you should update manually or using that plugin i suggested.
The only thing activating the licence does is to allow you to update using the normal WP update system and notify you of updates available.

I really hope you can convince them to do something about it, i am here if you need help or have any questions.

Thanks,

Stiofan

December 13, 2016 at 7:15 pm #324395

Gareth Gutteridge
Expired Member

Post count: 25

Finally this has been fixed. I have a support ticket number C715800660.

Now that this has been fixed i can confirm auto updates work, would you like me to ask them anything? I cant presume that this was a global fix but it may have been.

I could ask them for more information? This took me two weeks of daily calls, emails and facebook harassment but it works!

——————————————————————————

Dear Gareth Gutteridge (Customer ID: ~~~~~~),

Thank you for contacting us.

This message is to inform that the issue with the curl command for( https://wpgeodirectory.com/) was fixed. Running the command curl -Lv https://wpgeodirectory.com/ is successful with no errors. We apologize for the inconvenience caused and thank you for your patience.

As always, agents are available by telephone 24/7 at 0333 336 5509 if you wish to speak with someone directly about a particular issue.

December 26, 2016 at 5:39 pm #330738

Dominik Bibl
Buyer

Post count: 9

Hello

i can confirm this, with my 1&1 Germany account i can now also activate the addons 🙂

regards

Dominik

December 27, 2016 at 12:14 pm #331046

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Gareth,

Sorry i missed your reply, just got the reply notification from Dominiks post.

THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! THANK YOU! 🙂

December 27, 2016 at 2:25 pm #331116

Gareth Gutteridge
Expired Member

Post count: 25

Haha! Brilliant. I guess my hounding worked for everyone.
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