Licence Renewal and Updateissues

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Tagged: licence licence key

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April 30, 2016 at 1:47 pm #182669

powerboat
Expired Member

Post count: 33

Hi folks,

I want to renew my licence but am a bit Nervous about doing it since the new licencing system was introduced which I think still wants me to manually enter different licence keys for all 12 plugins on all 5 or 6 of my sites.

Advice on how to proceed?

Has this issue been resolved?

Kind regards,

Stuart

April 30, 2016 at 2:11 pm #182676

Paolo
Site Admin

Post count: 31211

At the moment that is the only way to proceed…

It shouldn’t take more than 5 minutes per website.

Thanks

April 30, 2016 at 2:33 pm #182679

powerboat
Expired Member

Post count: 33

A tad optimistic I think!

I have tried renewing my licence for 4 months, but it is insisting that I renew for 12 months?

April 30, 2016 at 4:17 pm #182699

Paolo
Site Admin

Post count: 31211

Please try now, let us know,

Thanks

April 30, 2016 at 4:18 pm #182700

Paolo
Site Admin

Post count: 31211

BTW, I’ve updated and changed licenses on hundreds of websites in the past 2 months. I’m probably faster than the avarage user, but I can assure you that 5 minutes per website isn’t irrealistic.

May 1, 2016 at 8:10 pm #183398

powerboat
Expired Member

Post count: 33

Hmmm, One hour into my first of 6 sites and not looking good Paulo. I have renewed my 4 month membership and have downloaded and activated the force update plug in. Now all 16 Plug ins are showing new and different licence keys. When I cut and paste these into the fields in auto updates and licensing I get an error message when I try to save and activate the licence key for each plug saying Licence not activated. Please renew or seek support.

May 2, 2016 at 7:45 am #183540

powerboat
Expired Member

Post count: 33

Anyone there? Where do I go from here Guys?

May 2, 2016 at 7:50 am #183541

Kor
Moderator

Post count: 16516

Hi Powerboat,

Just letting you know that Paolo will be attending to you in a couple of hours time. Meanwhile, it would be great if you can share your website URL and wp-admin credentials here in a private reply for him to check the issue.

Thanks!

May 2, 2016 at 8:09 am #183546

powerboat
Expired Member

Post count: 33

This reply has been marked as private.

May 2, 2016 at 9:48 am #183598

powerboat
Expired Member

Post count: 33

Ok, I have managed to upgrade one of my sites by experimenting with toggling on and off the force update plugin. But fail again when I tried repeating the process on one of my other sites.
I have managed to manually enter all of the many different licence keys for the sub-plug-ins (map cluster etc.), but when I try to update plugins through the wp admin cp, I get errors on all update attempts. “An error occurred while updating GD Booster: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

May 2, 2016 at 10:07 am #183604

powerboat
Expired Member

Post count: 33

This reply has been marked as private.

May 2, 2016 at 11:00 am #183633

powerboat
Expired Member

Post count: 33

And now I have managed to update a second website, again by trial and error. But the website in my last PM is still defeating me.

May 2, 2016 at 3:53 pm #183773

Paolo
Site Admin

Post count: 31211

hi,

for the website linked, you didn’t add the new license key for the location and payment manager add-ons in:

GeoDirectory > Auto Updates

Once you do and you activate them the update should work as expected.

Let us know if that was the issue.

Thanks

May 2, 2016 at 7:08 pm #183945

powerboat
Expired Member

Post count: 33

Hi Paolo, The site is http://corkwhiskeytrail.com. Still not working!

This is the error message on all WPGD plug ins.

An error occurred while updating GeoDirectory Advance Search Filters: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

May 2, 2016 at 7:17 pm #183946

powerboat
Expired Member

Post count: 33

Hi Paolo,

You can close down this thread. I’ve just paid a third party €100 to resolve the issues for me as it was costing me more in valuable time.

Kind regards,

Stuart
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