Licence Renewal and Updateissues

This topic contains 16 replies, has 3 voices, and was last updated by  powerboat 8 years ago.

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  • April 30, 2016 at 1:47 pm #182669

    powerboat
    Expired Member
    Post count: 33

    Hi folks,

    I want to renew my licence but am a bit Nervous about doing it since the new licencing system was introduced which I think still wants me to manually enter different licence keys for all 12 plugins on all 5 or 6 of my sites.

    Advice on how to proceed?

    Has this issue been resolved?

    Kind regards,

    Stuart

    April 30, 2016 at 2:11 pm #182676

    Paolo
    Site Admin
    Post count: 31206

    At the moment that is the only way to proceed…

    It shouldn’t take more than 5 minutes per website.

    Thanks

    April 30, 2016 at 2:33 pm #182679

    powerboat
    Expired Member
    Post count: 33

    A tad optimistic I think!

    I have tried renewing my licence for 4 months, but it is insisting that I renew for 12 months?

    April 30, 2016 at 4:17 pm #182699

    Paolo
    Site Admin
    Post count: 31206

    Please try now, let us know,

    Thanks

    April 30, 2016 at 4:18 pm #182700

    Paolo
    Site Admin
    Post count: 31206

    BTW, I’ve updated and changed licenses on hundreds of websites in the past 2 months. I’m probably faster than the avarage user, but I can assure you that 5 minutes per website isn’t irrealistic.

    May 1, 2016 at 8:10 pm #183398

    powerboat
    Expired Member
    Post count: 33

    Hmmm, One hour into my first of 6 sites and not looking good Paulo. I have renewed my 4 month membership and have downloaded and activated the force update plug in. Now all 16 Plug ins are showing new and different licence keys. When I cut and paste these into the fields in auto updates and licensing I get an error message when I try to save and activate the licence key for each plug saying Licence not activated. Please renew or seek support.

    May 2, 2016 at 7:45 am #183540

    powerboat
    Expired Member
    Post count: 33

    Anyone there? Where do I go from here Guys?

    May 2, 2016 at 7:50 am #183541

    Kor
    Moderator
    Post count: 16516

    Hi Powerboat,

    Just letting you know that Paolo will be attending to you in a couple of hours time. Meanwhile, it would be great if you can share your website URL and wp-admin credentials here in a private reply for him to check the issue.

    Thanks!

    May 2, 2016 at 8:09 am #183546

    powerboat
    Expired Member
    Post count: 33
    This reply has been marked as private.
    May 2, 2016 at 9:48 am #183598

    powerboat
    Expired Member
    Post count: 33

    Ok, I have managed to upgrade one of my sites by experimenting with toggling on and off the force update plugin. But fail again when I tried repeating the process on one of my other sites.
    I have managed to manually enter all of the many different licence keys for the sub-plug-ins (map cluster etc.), but when I try to update plugins through the wp admin cp, I get errors on all update attempts. “An error occurred while updating GD Booster: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    May 2, 2016 at 10:07 am #183604

    powerboat
    Expired Member
    Post count: 33
    This reply has been marked as private.
    May 2, 2016 at 11:00 am #183633

    powerboat
    Expired Member
    Post count: 33

    And now I have managed to update a second website, again by trial and error. But the website in my last PM is still defeating me.

    May 2, 2016 at 3:53 pm #183773

    Paolo
    Site Admin
    Post count: 31206

    hi,

    for the website linked, you didn’t add the new license key for the location and payment manager add-ons in:

    GeoDirectory > Auto Updates

    Once you do and you activate them the update should work as expected.

    Let us know if that was the issue.

    Thanks

    May 2, 2016 at 7:08 pm #183945

    powerboat
    Expired Member
    Post count: 33

    Hi Paolo, The site is http://corkwhiskeytrail.com. Still not working!

    This is the error message on all WPGD plug ins.

    An error occurred while updating GeoDirectory Advance Search Filters: Login details for GeoDirectory failed! Please check GeoDirectory>Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    May 2, 2016 at 7:17 pm #183946

    powerboat
    Expired Member
    Post count: 33

    Hi Paolo,

    You can close down this thread. I’ve just paid a third party €100 to resolve the issues for me as it was costing me more in valuable time.

    Kind regards,

    Stuart

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