Links to edit own listing is missing.

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Tagged: edit, renew, upgrade

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Posts
July 31, 2018 at 12:56 am #440493

Paulo Feliciano
Free User

Post count: 5

I happened to change the Custom Post Type’s singular name from Activity to Business. After that, the renew listings, upgrade listings, etc have been removed on the view listings page. Customers can’t modify nor upgrade their listings anymore. The Basic package allows for upgrades but it isn’t showing. Even the edit listing isn’t showing. Thanks!

July 31, 2018 at 1:53 am #440496

Kor
Moderator

Post count: 16516

Hi Paulo,

Please share the URL of the site in question so we can take a better look at it and also WP temp admin access to your site. You can post the details here using the private reply option below.

July 31, 2018 at 11:31 am #440551

Alex Rollin
Moderator

Post count: 27815

Hi,

support for premium add-ons is provided only to active members.

Thank you,

July 31, 2018 at 11:21 pm #440692

Paulo Feliciano
Free User

Post count: 5

This reply has been marked as private.

August 1, 2018 at 11:20 am #440754

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

August 1, 2018 at 10:37 pm #440856

Paulo Feliciano
Free User

Post count: 5

The ones who developed the website are no longer with us. And they did not share the account they used to purchase the add-ons. I am just the developer after the contract was over.

But if you’re not going to help. Then never mind. Great support guys.👏

August 2, 2018 at 1:40 am #440865

Paolo
Site Admin

Post count: 31206

We paid for almost all of your premium plugins so I am expecting a bit of support, when needed.

Hi,

please provide a licence number or the email address or username of the account that purchased the add-ons, so that we can check that your claim is legit.

Expecting that we provide support without proof of purchase, is not very reasonable.

Thanks

August 2, 2018 at 1:54 am #440869

Paolo
Site Admin

Post count: 31206

I just found the account that appear to have originally purchased the add-ons for that website and he bought a 4 months membership on April 12, 2017, so those licenses are expired since August 2017.

You’ll need to buy a new membership if you wish to get support and updates.

Thank you
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