Listing Preview Page not showing

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June 28, 2015 at 5:33 pm #43909

jotomas
Buyer

Post count: 802

I am trying the “Add Listing” operation.

If I fulfill the “Video” field with a YouTube “embed video” code (like, for example, this one: <iframe width=”560″ height=”315″ src=”https://www.youtube.com/embed/pHs9Zv65skc” frameborder=”0″ allowfullscreen></iframe>), the Listing Preview Page does not show. Only the page title and the sharing buttons appear.

If I leave the “Video” field blank, the Listing Preview Page shows.

June 28, 2015 at 6:14 pm #43914
Simone
Expired Member

Post count: 3515
I tried on my demo site and it worked, I used this embed code
```
<iframe width="560" height="315" src="https://www.youtube.com/embed/pHs9Zv65skc" frameborder="0" allowfullscreen></iframe>
```
(you had a “)” more) try copy/pasting this embed code
June 28, 2015 at 7:58 pm #43926

jotomas
Buyer

Post count: 802

It does not work.

I guess there are some compatibility issues with the recent version of Divi 2.4, since I am experiencing other “strange” problems like, for example, when I use Custom Fields, they break the “Listing Preview” page layout.

June 29, 2015 at 7:16 am #43963

jotomas
Buyer

Post count: 802

I tried with my other Divi 2.4 + GeoDirectory website and the problem is exactly the same.

Inserting the YouTube video embedding code into the Video field causes that the “Listing Preview” page does not appear.

If i leave the Video field blank, the “Listing Preview” page shows, but with a chaotic layout.

June 29, 2015 at 7:20 am #43964

jotomas
Buyer

Post count: 802

Sorry, I forgot to add an screen capture.

In this case, I have not configured any Custom field.

June 29, 2015 at 1:43 pm #43995

Simone
Expired Member

Post count: 3515

I think some code is breaking the website and it might be due to your theme. Please provide url and login details in a private reply and I’ll have a look, thanks

June 29, 2015 at 8:30 pm #44089

jotomas
Buyer

Post count: 802

This reply has been marked as private.

June 29, 2015 at 8:45 pm #44091

Simone
Expired Member

Post count: 3515

Your website isn’t reachable..I was about to make some tests and suddenly it’snt responding anymore

June 29, 2015 at 8:51 pm #44093

jotomas
Buyer

Post count: 802

The hosting that I am using has configured some strange security protocols and I guess they have blocked your IP, since it happened other times. Could you please let me know your IP so I can request them to unblock it?

June 29, 2015 at 8:52 pm #44095

Simone
Expired Member

Post count: 3515

Ok I was about to tell I figured out I was blocked, I changed Ip so Im back on track..until they block me again

June 29, 2015 at 9:01 pm #44096
Simone
Expired Member

Post count: 3515
OK, made some test both frontend and backend, and it worked (see attach)

I have used the following embed code
```
<iframe width="560" height="315" src="https://www.youtube.com/embed/pHs9Zv65skc" frameborder="0" allowfullscreen></iframe>
```
and you can see the listing with the video showing fine in the video tab..
If the issue persist, could you tell the exact steps you take in order to replicate the issue? Without seeing the issue we can be helpful.

I ran the test using Safari and Chrome, filled only title, address, category and video
June 30, 2015 at 4:18 am #44127

jotomas
Buyer

Post count: 802

Thanks Simone. I see it works now. I do not understand why it did not work before, since I am doing exactly the same.

However, I notice that the video does not show in the Listing Preview page Tab. Is this normal?

June 30, 2015 at 1:17 pm #44168

Simone
Expired Member

Post count: 3515

No this is not normal, on ym demo site i cans ee the video on the preview. i guess there is something in your theme having issue with GD

June 30, 2015 at 3:05 pm #44191

Paolo
Site Admin

Post count: 31211

Hi,

if you allow us, we could quickly switch to another theme to see if the problem is indeed in the theme? (or you could do a quick test).

Knowing exactly where the error is, would help us finding a solution.

Let us know,

Thx

June 30, 2015 at 5:52 pm #44236

jotomas
Buyer

Post count: 802

Hi Paolo,

Please, feel free to switch themes.

I guess that some incompatibilities may have arisen with the new Divi 2.4 version that has been launched very recently and that the GD Divi compatibility package may require some tweaking.

Thanks and regards.
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