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Hi Steve,

Do you think you can share the URL in question so that we can take a better look? Also, please provide WP Temp admin access to your Website so we can check on the settings.

Thanks

Hi Steve,

Do you think you can share WP temp admin access to your site so we can take a better look? You can post the details here using the private reply option below.

Hi,

I’m getting this message when I try to login:

You are temporarily locked out

You have been temporarily locked out of this system. This means that you will not be able to sign-in or use several other features that may compromise security. Please try back in a short while.

Can you disable whatever is responsible?

Let us know,

Thanks

Hi Steve,

2 problems:

1) the 2 add-ons installed are very very old (+12 months at least). You should always keep both core and add-ons at their latest version.

You should never update the core and not the add-ons or the other way around.

Now they are so old, that auto updates will not work (they are still using the old auto update system that we changed in January).

You will need to download them from here: https://wpgeodirectory.com/support/members/ybmsteve/downloads and either update them manually via FTP (extract them 1st). Or using a plugin like this one: https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/

2) W3 Total Cache is not compatible with GeoDirectory. You should deactivate all it’s component, clear the cache and lastly deactivate and delete the plugin.

Only GD Booster or the WP Super Cache + WpAutoptimize combo will work with GeoDirectory.

Let us know if that helps.

Thanks

HI,

that’s because you didn’t renew the old licenses (which are expired) but bought new licenses.

I cancelled the old expired licenses from the system, can you please try now?

Let us know,

Thanks

Hi again,

I just tried activating the advance search license and it worked fine.

Are you using the keys that are found here: https://wpgeodirectory.com/support/members/ybmsteve/downloads/?

Let me know,

Thanks

did you update everything already?