log in issues

This topic contains 7 replies, has 4 voices, and was last updated by  Paolo 6 years ago.

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  • #453661
    #453667

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    #453709

    lisec73
    Full Member
    Post count: 180
    This reply has been marked as private.
    #453718

    Alex Rollin
    Moderator
    Post count: 27815

    Hi,

    I was able to create an account and then login, then login again from a different device.

    Is there something else we should do to try to recreate the issue?

    #453723

    lisec73
    Full Member
    Post count: 180

    Could it be a browser issue? I’m stumped because I could log in as well but on mobile I could not and she could not log in from her browser (explorer?). Not sure where to start looking?

    I use CloudFlare. Not sure if that could block some browsers.

    Not sure how you can recreate it because not sure what causes issue. Seems not to be IP since I could not log in on my iPhone.

    Try different browser or user agent?

    #453821

    Paolo
    Site Admin
    Post count: 31206

    Did you test with Explorer from your laptop and did you try to disable Cloudflare to see if that’s the problem?

    We can’t really fix what we can’t recreate…

    Let us know,

    Thanks

    #453854

    lisec73
    Full Member
    Post count: 180

    Thanks guys

    Between your feedback and my hosting, I was able to narrow it down. Not surprisingly I suppose, it was the CloudFlare firewall settings. They must be blocking older and less secure (like mobile) browsers from logging in. Changed from medium to basically off. I am now relying on my MalCare firewall which does not seem to create any problems so far.

    I suppose anyone else using CloudFlare and having an active firewall in their settings will experience the same? Was a bit difficult to rat out the problem as I do not usually test login on my mobile or on non-updated browsers.

    Thanks,
    Lise

    #453856

    Paolo
    Site Admin
    Post count: 31206

    Awesome, thanks for letting us know Lise! We are glad we could partially help 🙂

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