Losing data on upgrade

This topic contains 30 replies, has 5 voices, and was last updated by  Kiran 5 years, 6 months ago.

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  • May 13, 2019 at 1:02 pm #486142

    dnet-dev
    Expired Member
    Post count: 17

    I see several people having the same issue. After an upgrade to V2 on my Dev site…all data for the business entries are wiped…

    Addresses
    Custom fields for data like Facebook, Twitter
    Email

    Basically, the city, the state and the description is all that is left (the city and state just look to be the default location)

    How do we fix?

    May 13, 2019 at 4:11 pm #486175

    Kor
    Moderator
    Post count: 16516

    Hi dnet-dev,

    Thanks for your message. This isn’t a known issue and we would need to investigate your Website backend to check further. Could you share your Website WP admin access here in private reply?

    In the meantime, could you please check and see if you’ve left out any conversion steps listed here? https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/#conversion

    May 13, 2019 at 8:15 pm #486229

    dnet-dev
    Expired Member
    Post count: 17
    This reply has been marked as private.
    May 16, 2019 at 3:00 pm #486886

    dnet-dev
    Expired Member
    Post count: 17

    Hello,

    I just wanted to follow up on this and if you had any word about the upgrade issues?

    May 16, 2019 at 11:01 pm #486975

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 17, 2019 at 5:45 am #487018

    Kiran
    Moderator
    Post count: 7069

    Hi dnet-dev,

    Sorry for the inconvenience.

    I checked and your site is running with v1.
    Please take backup of your site and provide FTP credentials so i can perform v1 to v2 conversion from my side. This will help us to find what was breaking conversion.

    Kiran

    May 17, 2019 at 1:53 pm #487098

    dnet-dev
    Expired Member
    Post count: 17
    This reply has been marked as private.
    May 17, 2019 at 2:06 pm #487101

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    May 17, 2019 at 2:43 pm #487109

    dnet-dev
    Expired Member
    Post count: 17
    This reply has been marked as private.
    May 17, 2019 at 9:25 pm #487198

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 20, 2019 at 2:18 pm #487574

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    May 20, 2019 at 2:31 pm #487581

    dnet-dev
    Expired Member
    Post count: 17

    We do not block India, unless their particular IP space is blocked for abuse.

    So, I cannot unblock unless I know what their IP is to check against our firewall.

    May 21, 2019 at 2:10 pm #487741

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    May 22, 2019 at 8:15 pm #488149

    naomi26
    Free User
    Post count: 1

    Hi I am having the same issue. Everything is gone.

    May 22, 2019 at 10:12 pm #488163

    Alex Rollin
    Moderator
    Post count: 27815

    Please make a new topic and we will help you with that.

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