Losing data on upgrade

This topic contains 30 replies, has 5 voices, and was last updated by  Kiran 6 years, 5 months ago.

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  • May 22, 2019 at 11:28 pm #488174

    dnet-dev
    Expired Member
    Post count: 17

    Well, extremely frustrating. I would have preferred your IP to whitelist you for now. Since that is not forthcoming, I have instead set up “Advanced File Manager” in WordPress.

    Basically it is a file manager like Cpanel, but within the install itself. So, once you log in to the site itself, you can add / remove and upload files as needed with proper permissions.

    Here is more information…

    https://wordpress.org/plugins/file-manager-advanced/

    This, I believe should suffice.

    May 23, 2019 at 12:24 pm #488370

    Kiran
    Moderator
    Post count: 7069
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    May 23, 2019 at 12:44 pm #488375

    dnet-dev
    Expired Member
    Post count: 17

    Wonderful…now, can you explain what you did so that it worked? I followed every direction, and it would wipe out all data every time.

    May 23, 2019 at 1:09 pm #488378

    Kiran
    Moderator
    Post count: 7069

    I checked in database for listing detail table, and found there columns for both v1 and v2 version. May be you have put back v1 after v2 was not successful.

    I have manually fixed those columns and performed v1 to v2 conversion and it worked fine.

    During v1 to v2 conversion there is no possibility of loosing data. It just modifying the structure.

    I just followed v1 to v2 conversion as in documentation and it worked fine.

    Let us know if you need more help.

    Best Regards,
    Kiran

    May 23, 2019 at 1:40 pm #488387

    dnet-dev
    Expired Member
    Post count: 17

    This does not bode well then.

    This is a clone of the original site, so this means the original will still have this issue. Due to the problem with not being able to login to FTP, this database is stale as well.

    So, if I need to repair the database tables on the original site, what needs to be done before I try this again?

    May 23, 2019 at 2:04 pm #488395

    Kiran
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    Post count: 7069
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    May 23, 2019 at 2:40 pm #488400

    dnet-dev
    Expired Member
    Post count: 17
    This reply has been marked as private.
    May 24, 2019 at 7:08 am #488567

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    May 27, 2019 at 3:11 pm #489270

    dnet-dev
    Expired Member
    Post count: 17

    File manager has been installed. FTP though is the exact same account, so if you could not get it to work before…it won’t now.

    As discussed, you will only be repairing the database, and not doing the upgrade. I will complete the upgrade on my own cloned install afterwards (as I still need to rework pages, etc).

    I appreciate you resolving this issue quickly, so we can continue the upgrade.

    May 28, 2019 at 12:56 pm #489481

    Kiran
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    Post count: 7069
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    May 28, 2019 at 2:15 pm #489499

    dnet-dev
    Expired Member
    Post count: 17

    Ok…I like the idea of you helping to fix…but, as well, I need time to redo all of the pages. And by that time, businesses may be added or removed from the original.

    If you have any ideas of how I should proceed to prevent issues, I am willing to work on that. How could I do a re-import for example, once I complete work on the cloned site?

    May 29, 2019 at 10:06 am #489736

    Kiran
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    Post count: 7069
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    May 29, 2019 at 5:17 pm #489816

    dnet-dev
    Expired Member
    Post count: 17

    Did you guys even VET this update? I just got a report that many listings are not under their proper category on the live site. I will need to roll back whatever changes you did.

    Very frustrated. I am going to go ahead and move on I think… I hope this gets worked out in the end…but, we have too many customers who need a working solution.

    I appreciate you trying, but our database must be old, or something and breaks too easily…

    May 30, 2019 at 10:35 am #489971

    Kiran
    Moderator
    Post count: 7069
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    May 30, 2019 at 1:41 pm #489998

    dnet-dev
    Expired Member
    Post count: 17

    Hello,

    Issue resolved. It was an error with Litespeed caching search results. This issue has been resolved.

    You may close this ticket.

    Thank you

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