40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Major issues with upgrading

This topic contains 27 replies, has 6 voices, and was last updated by  Paolo 5 years, 3 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • July 17, 2019 at 5:57 pm #498232

    ajijictoday
    Expired Member
    Post count: 22

    This has been dragging on for months and we can’t seem to get any answers. Two files are attached. The first is new error messages; the second is what we see on every single page or post we edit. Earlier we followed the instructions to downgrade and that resulted in losing our entire directory and we were left with only short codes showing on the home page for the directory.

    We have invested hundreds of hours in creating our Business Directory and we really appreciate any help from anyone.

    July 17, 2019 at 7:26 pm #498251

    Kor
    Moderator
    Post count: 16516

    Hi ajijictoday,

    Thanks for your post. If you wish to remain in v1, you can safely downgrade. To upgrade, you can follow the instructions here https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/ . Let us know how it goes.

    July 18, 2019 at 5:04 pm #498435

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    July 19, 2019 at 12:43 am #498494

    ajijictoday
    Expired Member
    Post count: 22
    This reply has been marked as private.
    July 19, 2019 at 5:51 am #498502

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    July 19, 2019 at 9:15 pm #498686

    ajijictoday
    Expired Member
    Post count: 22
    This reply has been marked as private.
    July 20, 2019 at 4:12 pm #498742

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    July 22, 2019 at 10:43 am #498883

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    July 22, 2019 at 5:04 pm #498943

    ajijictoday
    Expired Member
    Post count: 22

    That’s fantastic! Thank you SO much for your help! It is much appreciated.

    August 2, 2019 at 4:06 pm #500935

    ajijictoday
    Expired Member
    Post count: 22

    After the most recent update the map is not showing correctly. I don’t know where to report this.

    August 2, 2019 at 8:03 pm #500970

    ajijictoday
    Expired Member
    Post count: 22

    Now we are really confused! For the longest time we had all kinds of serious errors showing up but we thought you had fixed that. Now we are trying to add the same category list that was previously showing on the bottom right of the map but it now appears that none of the short codes are working anymore. All we see on the directory home page are the short codes we are trying to use but they do nothing.

    Another concern is that we appear to have lost our dashboard. Before we saw the standard options such design, set default location and so on, but now none of those options are showing. We are only seeing something completely new that we don’t understand.

    We were just about to start promoting our Business Directory but now everything is on hold.

    Appreciate your help.

    August 2, 2019 at 8:26 pm #500975

    Paolo
    Site Admin
    Post count: 31206

    As Kiran said he upgraded feom V1 to V2, the user interface is a bit different, but you’ll be able to do everything you could do with v1 and more. Just need to grt used to it. A developer will che lck what the prpblem is with your map asap.

    Thanks for your patience

    August 2, 2019 at 8:52 pm #500982

    Alex Rollin
    Moderator
    Post count: 27815

    The map seems to be working fine here: https://ajijictoday.com.mx/business-directory/

    I see there is a popular post shortcode showing, that is no longer available with GDV2.

    I replaced it with the GD Categories element.

    Please let us know if you run into any more issue.

    August 2, 2019 at 9:12 pm #500991

    ajijictoday
    Expired Member
    Post count: 22

    As always before we bother you fine folks we research the issues on your website to death. Is the documentation and help on the site only related to the previous version that we had? Are the short codes different now? The dashboard we have now doesn’t show any of the previous options we had before.

    We were just trying to get back what we had before which was a complete drop down category list showing in the bottom right of the map. What has been added now below the map is just the parent categories with no drop downs showing all the categories and even the numbers aren’t correct. They show like 2 and there’s more than 20. ??

    We also tried creating widgets to show the GD categories but they didn’t work either. It appeared that only the GD Search widget worked. Are all the widgets that were shown for the previous version also changed now?

    Appreciate your help,

    August 3, 2019 at 5:12 am #501023

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    All the documentation for GDV2 is here:
    https://wpgeodirectory.com/docs-v2/

    You can use the shortcode builder described here to add more or less option to GD Categories.

    https://wpgeodirectory.com/docs-v2/geodirectory/shortcode-builder/

    Most of the shortcodes for GDV2 have changed, yes.

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 28 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount