Map Not Loading

This topic contains 9 replies, has 3 voices, and was last updated by  Alex Rollin 6 years, 10 months ago.

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  • #429002

    Joe Gladney
    Expired Member
    Post count: 10

    Hello, our map on the home geodirectory page isn’t loading on https://playbookathlete.com/

    The pop up maps on the listings work, it’s just the map on the front page. The little circle just spins like it’s still loading.

    This just started a couple of days ago. No others plugins were added that weren’t already in the system when it stopped working.

    #429018

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    there are a couple console errors that we would need to look at.

    We would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    #431697

    Joe Gladney
    Expired Member
    Post count: 10
    This reply has been marked as private.
    #431735

    Alex Rollin
    Moderator
    Post count: 27815

    Console errors say there are two copies of the Maps API being loaded.

    Try disabling non-GD plugins to see which one is also loading the Google Maps API.

    The second plugin loading the map should be disabled and that error will be resolved.

    There is another error that says ‘noapikeys’ so, perhaps the second plugin doesn’t have a key entered.

    I tried login but received “Invalid Username/Password.”

    #431858

    Joe Gladney
    Expired Member
    Post count: 10

    Alright, I got rid of the other plugin that used google map. The map still won’t load and I don’t have any other plugins that use it.

    Did you get the invalid username/password while logging into wordpress?

    #431876

    Alex Rollin
    Moderator
    Post count: 27815

    There is an ajax error that is interfering with the map getting the data it needs.

    This could be a problem with listing data, for example a listing without categories.

    Yes, I am still unable to login to WordPress.

    Please validate the credentials and let us know.

    #431915

    Joe Gladney
    Expired Member
    Post count: 10
    This reply has been marked as private.
    #431924

    Kor
    Moderator
    Post count: 16516

    Hi Joe,

    Thanks for your reply. I’ve just inspected your Website and it looks like most of the GD addons are outdated. Kindly install the WP Easy Updates plugin to keep your GD addons updated https://wpeasyupdates.com/ . https://wpgeodirectory.com/docs/installing-addons/#updates

    Thanks!

    #431937

    Joe Gladney
    Expired Member
    Post count: 10

    Alright, I downloaded the wp easy updates plugin, put in the license keys, and updated all of the plugins associated with geodirectory. Thank you for that, as I didn’t realize I needed that.

    I do still have the issue with the map, even after that.

    #431982

    Alex Rollin
    Moderator
    Post count: 27815

    Please validate the FTP credentials and repost here. Unable to connect, Error, “Could not connect to server”

    The problem is not immediately obvious and we need to look a little deeper with FTP.

    Thanks

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